Housing sector backs TSA standards

The Chartered Institute of Housing said the Tenants Services Authority’s regulatory framework had ‘its full backing’ and should ‘drive forward change and improvements for tenants across the whole of social housing’.

Housing association umbrella body the National Housing Federation said the new framework was a ‘massive step forward’ from previous approaches to regulation, and praised its focus on outcomes rather than processes.

The TSA published its final version of the framework just weeks before the new regime begins on 1 April. Its framework is based around six national standards, and social landlords will also have to produce a further set of local agreements.

The CIH said the final framework was broadly in line with the consultation document published in November.

Richard Capie, CIH director of policy and practice, said: ‘Meeting the challenge posed by the new framework will be hugely demanding for the whole of the housing domain. However, it is one we should all get behind to deliver change and improvement for tenants.’

NHF chief executive David Orr said: ‘We welcome the publication of the new regulatory framework, which is driven by the desire to improve services to tenants and rightly focuses on outcomes. This is an approach the federation fully supports and had been calling for.

‘The challenge now is to implement the new framework in a way that ensures that it delivers on its promise.’

Have your say

You must sign in to make a comment