Troubled ALMO loses two-star rating
The performance of a troubled arm’s-length management organisation has worsened, according to the Audit Commission.
Ascham Homes, which manages more than 12,000 homes on behalf of Waltham Forest Council in east London, received a one-star rating from the Audit Commission following an inspection earlier this year.
Inspectors found the ALMO, which previously had two stars, has weak financial management and high operating costs which have not resulted in an improved service.
Tenants’ overall satisfaction with services is low and response to complaints is low.
The organisation’s response to anti-social behaviour, domestic violence and harassment is described as weak, as is its relationship with Waltham Forest Council.
The ALMO was praised however for being easily contactable by the public and for carrying out a high proportion of repairs within set timescales.
The organisation has had a difficult couple of years.
An administrative error left the ALMO unable to charge leaseholders for decent homes work, leading to a £5 million bail out from the council.
A further £2.6 million was handed to the organisation from the parent authority in January to cover repairs and fund a financial recovery plan.
Earlier this month the ALMO announced the appointment of Madeleine Forster as chief executive. Previous boss Hassett Auguste stood down in November following concerns about the organisation’s performance.
In a joint statement, Ascham Homes and Waltham Forest Council said: ‘Waltham Forest Council and Ascham Homes jointly agree that the Audit Commission report represents a fair assessment of the services provided at the time of the Inspection, and welcome the positive comments about service improvements that have been made recently.
‘For example, regarding the gas servicing, the significant increase in the repairs budget and rents and estate services.
‘We are of course, disappointed with the overall result, and acknowledge that there is further work to be done to improve our services to customers and achieve the overall quality and standard that our residents deserve.’
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