Wednesday, 23 April 2014

Terrible service from housing assoc

Posted in: Need to Know | Ask the Experts

30/01/2011 0:10 am

Unsuitable or offensive? Report this discussion

Sort: Newest first | Oldest first

Author

Message

kass

kass

Posts: 629

04/02/2011 3:18 pm

Yes, Rick, I think your landlord's system is the best so far I have heard of.  I do hope other landlords will read this column and adopt it, too

Unsuitable or offensive? Report this reply

Rick Campbell

Rick Campbell

Location: Macclesfield CHESHIRE
Posts: 424

04/02/2011 3:15 pm

Anon @ 2-55pm

It is, a tenant-driven and highly monitored service.

Quite frankly, it was not always as brilliant as that -- a couple of years it was as low as 98 to 99% but thanks to the currently involved tenants and previously involved tenants (as well as new managment staff) we ALL got to grips with it and got it sorted.

The task now is for the involved tenants to keep it at the level it is and to improve other aspects of the gas service which are not hitting 100% such as tenant satisfaction.

Incidentally, our landlord offeres leaseholders the opportunity to have their gas checks at the same adbvantageous rate that our landlord pays and this represents an enormous saving to the leaseholders,

Unsuitable or offensive? Report this reply

Anonymous

Anonymous

04/02/2011 2:55 pm

That sound like they have a good system in place there Rick!

Unsuitable or offensive? Report this reply

Easter Bunny

Easter Bunny

Posts: 5

04/02/2011 2:50 pm

Our took two week to come in to check both Gas and Electricity. when I was a new tenant

Gas OK

Electricity  - whole fuse box changed and all fittings rewired and changed later due to Environmental Health Officer findings

Our would'nt  give a.m. or p.m. appointment and twice didn't turn up and Customer Service could not  contact the Gas Contractor.

The whole Electricity part of the  job end up with the Environmental Health Officer due to saying I done a Mutual Exchange and wasn't entitled to any repairs for six months took nearly 1 and half years to get satifaction

Unsuitable or offensive? Report this reply

Rick Campbell

Rick Campbell

Location: Macclesfield CHESHIRE
Posts: 424

04/02/2011 2:39 pm

Lily Mae -- the landlord employs a contractor who carries out all the gas repairs as well as gas checks.

 The outstanding annual checks which are due to access not been gained but there are viable reasons why the couple involved were not accessed -- without giving too much away - they were for mental health reasons.

Each check offer will take up to 3 letters of appointment (sometimes more) and a visit(s) from a friendly Liaison Officer from the contractor as well as visits from the landlord's staff --- ALL ON A FRIENDLY BASIS. 

Anon -- When something is found to need replacing, or a repair needed, it is done there and then which could have a knock on effect on other appointments. In those cases, staff are diverted to ensure appointments are kept. It may interest you to know that the percentage of appointments kept is a verified 100%

Unsuitable or offensive? Report this reply

Anonymous

Anonymous

04/02/2011 2:26 pm

Kass at 12:48 you posted a note stating that you have to wait in for your electric and gas meter to be read, are you aware that there is a free phone number you can call to inform the suppliers of your meter reading?

I believe you can also submit meter readings on-line giveing you time to wait in for the gas/boiler inspectors!

Unsuitable or offensive? Report this reply

Anonymous

Anonymous

04/02/2011 2:23 pm

.......also what happens if the contractor does find something seriously wrong? They could cap off the gas to get to the next appointment on time, leaving the tenant having to wait for another contactor to come out, or, call ahead so that someone can let other booked appointments know there is going to be a delay, and get on and fix the problem.

Few contractors or landlords have maintainence staff sitting about doing nothing.

Unsuitable or offensive? Report this reply

Lily Mae

Lily Mae

Location: London
Posts: 35

04/02/2011 2:22 pm

Rick, that does sound like a good service. I imagine morning/afternoon slots would be easier to manage than two hour slots. I imagine your landlord is making the effort to ensure the gas checks are done. So well done to them!

Unsuitable or offensive? Report this reply

Lily Mae

Lily Mae

Location: London
Posts: 35

04/02/2011 2:20 pm

Kass that's unrealistic. Sorry. If I want somethig delivered generally I end up having to wait in all day and the same rule applies here. That's life unfortunately. As annoying as it is I imagine it would be a nightmare for L&Q to be able to book two hour slots. I agree that if they say they will round on a certain day then it should be kept to, but arranging two hour slots would require more organisation than it's worth.

Also, using your argument that a single tenant may agree to be in all day but then some kind of emergency comes up and they have to go out. What happens if the person carrying out the gas safety check has something crop up in the morning and therefore is then running late for the rest of their appointments that day? It would be a nightmare to manage.

Unsuitable or offensive? Report this reply

Rick Campbell

Rick Campbell

Location: Macclesfield CHESHIRE
Posts: 424

04/02/2011 2:13 pm

I now, for the first time ever, have gas central heating and gas heated water. I shall be having annual gas checks on a 10 monthly basis.

I moved to this refurbished flat at the beginning of September and have already had an annual check which found a fault in the Carbon Monoxide (CO not CO2) detector which was duly replaced with one which passed the test.

The gas check included testing the pressure and to ensure there were no leaks.

I was given a choice of 4 hour slot for the appointment. That choice included the offer of an out-of-office hours or Saturday morning slot.

Perhaps my landlord is better than many? 

Unsuitable or offensive? Report this reply

kass

kass

Posts: 629

04/02/2011 2:10 pm

aS I stated before, 2 hours time appointment is more than reasonable, anything longer is not good practice.

Unsuitable or offensive? Report this reply

Anonymous

Anonymous

04/02/2011 1:51 pm

I know this thread is not actually a serious one, and I for one am in favour of giving tenants a reasonable choice about appointments as I know how utterly infuriating it is having to wait at home for something or somone.

however.....I wonder how many of the same tenants that would complain about having to take a day off or wait in all day would happily wait in for Argos to deliver their new LCD, or wait in for the sky man!?

Unsuitable or offensive? Report this reply

Holte_end_heroes

Holte_end_heroes

Posts: 4

04/02/2011 1:44 pm

The same situations apply in the private sector and a lot of the time you have even less choice than is available in social housing - British Gas and Scottish Power are 2 examples.

Surely you cannot put a value on ensuring your home is safe and if that means taking one day a year to maintain this then it seems worth it to me.

British Gas require me to stay in between 8am-2pm or 12-7pm to have my gas safety check done - if I don't then I am in breach of my tenancy and will probably lose my house.

Unsuitable or offensive? Report this reply

Lily Mae

Lily Mae

Location: London
Posts: 35

04/02/2011 12:50 pm

I don't think this thread has raised an important issue that needs to be debated. Gas checks need doing. This applies in the private rented sector and any home owner with a bit of common sense would have their boiler serviced too.

Is it annoying to wait in for someone to come round and do it? Yes. Is this somehow targeted at social housing tenants? No. Would it be nice if you could be told to the exact minute what time someone will be round at a time entirely of your convenience? Yes. Is it possible? Not particularly. Will this thread help change anything? No. Will this thread just continue to bounce about two different points of view? Yes.

Will I now receive a load of random insults? Probably.

Unsuitable or offensive? Report this reply

kass

kass

Posts: 629

04/02/2011 12:48 pm

melvin bone 03/02/11

Would you be happy to stay in all day for you gas meter to be read?

and would you be happy then to stay in another day for your electric meter to be read?

Unsuitable or offensive? Report this reply

Anonymous

Anonymous

04/02/2011 12:02 pm

Again, why to posters always have to turn a thread into a slanging match? Although this post was probably not serious, it bought up serious issues which have been discussed but the thread is being filled up with petty posters who have nothing better to do than slag eachother off! Use the forums for discussing/debating issues not as a place to annoy eachother!

Unsuitable or offensive? Report this reply

Mr P

Mr P

Posts: 29

04/02/2011 12:00 pm

I wouldn't have thought that you of all people would find it funny Jeremy Kyle.  Aren't you the one usually shouting at the TV in the bookies?

Unsuitable or offensive? Report this reply

Anonymous

Anonymous

03/02/2011 11:13 pm

I was also involved in this thread over the weekend. It was very tongue in cheek and a few of us got a bit carried away. It was a wind up, there is no question or debate, only troll feeding.

Unsuitable or offensive? Report this reply

Anonymous

Anonymous

03/02/2011 9:22 pm

I'm sure I'll get attacked from all sides here, but anyway.

The thead started as a joke. Therefore having to wait in for a gas safety check was not a serious scenario. I appreciate that we've now got into a discussion about whether a tenant should have to stay in but the fact remains, this wasn't actually a question and even if it was it will just be one where some will say 'well why should they stay in?' and others saying 'why well not?'. This could drag on forever and I don't really see the sense in debating in any further.

I shall now sit back and await the insults.

Unsuitable or offensive? Report this reply

Progressive Solutions Required

Progressive Solutions Required

Location: All over the place
Posts: 379

03/02/2011 8:49 pm

Like Melvin I occupy a house owned by my bank manager - so yes I do pay the contractors, and no if they tell me that they will be around at some random point, they do not get the job, simple as that. They either work to my convenience or they do not work for me.

Tenants' rents cover the cost of maintenance, it is why it is charged. I'm not going to run round the subsidy myth offered though, but I will repeat - like me, the tenant is the consumer of the service, the customer, the bill payer - why shouldn't the tenant get the same level of service as I do?

Tenant's are not a sub species, however much certain sectors would paint them as such.

Unsuitable or offensive? Report this reply

View results 10 per page | 20 per page | 50 per page |

Rate this topic (5 average user rating)

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

You must be signed in to rate.

Post a Reply

You must sign in to rate this topic or make a post

sign in register

Why not register?

Registration allows you to sign up for newsletters, comment on articles, add posts in the forums, quiz our panel of experts, and save articles and jobs in the My IH section.

Register now

Newsletter Sign-up

More Newsletters

Most active members

Most recent posts

  • From Housing Troll, 22/04/2014 2:12 pm in new homeswap tenancies instead of inheriting previous tenants?

    The Autumn 2014 deadline you speak of relates locally to you, there is no national change that would push this. If you are unsure, speak with the relevant housing association/local authority, otherwise my intial email to you stands.

  • posted Anonymously, 22/04/2014 10:06 am in Mutual Exchange Help

    Mazza, you must say "I'm sorry you are feeling uncertain about it, but the exchange is completed now. I wish you well. Goodbye".

  • posted Anonymously, 10/04/2014 8:27 am in Signed new agreement, but mistake in rent

    No they shouldn't, they should build new homes or invest in current stock improvements

  • From Housing Troll, 09/04/2014 11:08 am in Joint Tenancy

    You are not being bullied, the council is fulfilling its legal duty, although perhaps they have not explained this well enough?

  • From Housing Troll, 04/04/2014 3:40 pm in Mutual Exchange Withholding of Consent to Exchange

    Yes. It may well be the case the son succeeded due to a legal or contractual term, depending on the tenancy agreement. Perhaps it was even a policy decision which did not take the adpatations into account (unlikley but possible). 

  • From Miss Muffett, 02/04/2014 2:47 pm in Help with challnege of Service Charges??

    Sorry, typo in title - should obviously be challenge!!

  • From Eve Steadman, 25/03/2014 6:51 am in Terrible service from housing assoc

    Further to my previous post: I would like to form a contact/pressure group of Metropolitan residents (South), which includes my own area, Cambridge. Please spread the word and provide ideas as to how all those residents may be contacted, and how we could establish communication independedently of this forum. Do many or any residents read Metropolitan's Facebook page?

  • From Macca57, 24/03/2014 4:10 pm in Tenancy succession

    Many thanks for your reply, much appreciated

  • posted Anonymously, 24/03/2014 10:29 am in Service Charge Increase Legal? Moral?

    Legal: It is alawys a mistake to think of change of service charge cost as an increase - is it the correct cost for the services provided? & are those costs reasonable (i.e. for the service you recieve are the costs in the right ball park)

  • posted Anonymously, 21/03/2014 4:31 pm in Please help... Mutual exchange

    Enlightening.