Sunday, 20 April 2014

Terrible service from housing assoc

Posted in: Need to Know | Ask the Experts

30/01/2011 0:10 am

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Anonymous

Anonymous

03/02/2011 8:33 pm

Whilst the topic starter was assuredly a tongue in cheek post it has shown how some ( Kass )  believe that a service of such importance should be at their complete convenience.

 Mr Webb, do you pay the contractors? And no, I dont mean a proportion of your rent towards repairs. The full amount as opposed to a heavily subsidised one. Do you expect an out of hours service at the same rate? Its not respect, its real world reality.    

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housemouse

housemouse

Posts: 8

03/02/2011 8:24 pm

It's like car crash TV - you know you shouldn't, but sometimes you can't stop yourself from getting involved - so thanks for the reminder that this is all a wind up and getting involved is providing troll sustenance. 

I will now stop feeding trolls - and maybe take up feeding the ducks instead.

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Progressive Solutions Required

Progressive Solutions Required

Location: All over the place
Posts: 379

03/02/2011 8:22 pm

oops - sorry, that should be string of posts!

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Progressive Solutions Required

Progressive Solutions Required

Location: All over the place
Posts: 379

03/02/2011 8:21 pm

An interesting strong of posts.

When I request work to be done in my house I tell the contractor when it suits me. If they want to get paid then they work to suit me.

Why should a tenant be treated any less respectfully?

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Anonymous

Anonymous

03/02/2011 7:41 pm

We are feeding the trolls again, don't bite. I know its difficult.

Once again, this thread is a wind up

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Anonymous

Anonymous

03/02/2011 4:18 pm

Yes Anon at 2:32 you, me and your tenants who work will need to take the day off, could you explain that to Kass who stated above "Asking tenants to stay in all day for an appointment is going a bit too far."

Well I am going to ask the ferret to stay in and let the gas inspector in!

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Anonymous

Anonymous

03/02/2011 2:32 pm

Anon - You are taking the presumption that all tenants don't work. Both of my tenants DO work and (like I would have to), I would expect them to take the day off work or arrange for a family member to wait in for them.

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Anonymous

Anonymous

03/02/2011 2:25 pm

Kass, maybe residents should be paid compensation for staying in doors to wait for someone to turn up and inspect their boiler, shall we say £100.00 or do you think this is not enough?

I would love to be able to feed the ducks but I have gone to work, prehaps at the weekend, or I can't I have a second job to pay the bills. My gas inspections is due end of March I might ask British Gas if they could pay me to stay in or turm up before 7.00 in the morning!

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Bill Douses

Bill Douses

Posts: 113

03/02/2011 2:22 pm

Besides, how the hell did this tread end up debating a made up topic anyway! honestly you couldnt write this stuff.

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Bill Douses

Bill Douses

Posts: 113

03/02/2011 2:21 pm

sorry, but it's not a problem full stop!

i dont want my gas boiler to kill me or my family through C02 leaks, blowing up or anything else, therefore i am happy to wait in once a year for a qualified engineer to check it and tell me it's fine and working - and if it isn't then phew! now i know and can get it fixed.

If you cant see the value that this servicing of the boiler adds, then quite frankly you deserve everything you get.

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housemouse

housemouse

Posts: 8

03/02/2011 2:04 pm

It is not a problem specific to social housing tenants - single or otherwise - anyone in a property \9social rented, private rented, owned, shared, whatever) with a gas supply knows that there is probably one day in a year that they will have to wait in for the gas contractor to visit, which is about 0.3% of a year. 

As for the idea of RSL staff having the keys for the day and arranging access- ridiculous!

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Jeremy Kyle

Jeremy Kyle

Posts: 1

03/02/2011 1:20 pm

Thankyou for that Mr P, made me laugh out loud. I have an image in my head of Kass shouting at ducks now :)

Stating its a bit much sums up the problems faced, what a ridiculous statement Kass. So should we make appointments to the nearest hour? Then find if the engineer is running late the tenant has gone out so its a missed appointment? Its impossible to control the traffic etc. Lets hear your ideas for how it could work, please dont come back with "well its your problem, you solve it". 

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Mr P

Mr P

Posts: 29

03/02/2011 1:11 pm

Ok Kass, you're right.

It's disgusting that social tenants are forced to stay in their homes to allow tradesmen in.  Tradesmen visiting social homes should take a locksmith with them at all times so that they can force entry and repair the damage free of charge should the tenant have a leaky tap but can't wait in for the work to be done.  This way the tenant is free to attend to any emergencies like feeding the ducks or shouting at the TV in the bookies.

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Melvin Bone

Melvin Bone

Posts: 193

03/02/2011 12:56 pm

I own my house and get my boiler serviced annually.

I have to pay to get it serviced and yes I have to take a whole day off work to wait in for the engineer.

Do any tenants actually have to pay to get their boiler serviced?

Or is it free?

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Anonymous

Anonymous

03/02/2011 12:48 pm

going a bit too far! trolly trolly trolly trolly troll! i spot a troll!

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kass

kass

Posts: 629

03/02/2011 12:39 pm

Frances Brown,

contrary to what some posters are hysterical about here, it is a tenant's right to expect proper and considerate respect.  Asking tenants to stay in all day for an appointment is going a bit too far. 

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Anonymous

Anonymous

03/02/2011 11:54 am

I have to agree Lily Mae, I am a private landlord and would expect my tenant to allow access as the checks benefit them more than me and would not expect them to hand over the keys for the day and allow me access to their property.

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Lily Mae

Lily Mae

Location: London
Posts: 35

03/02/2011 11:52 am

Hang on, why am I letting myself get drawn into a debate that was never meant to be serious...

Kindly ignore my opinion, this needs no further discussion.

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Lily Mae

Lily Mae

Location: London
Posts: 35

03/02/2011 11:51 am

Kass, I'm in the private rented sector and I am also a single tenant. How is that situation any different to mine? This isn't some kind of discrimination against the social rented sector.

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Anonymous

Anonymous

03/02/2011 11:43 am

Kass - I understand that for whatever reason tenants may not be able to keep or even make the appointment in the first place but just communicating with the HA could resolve this issue and to be honest it is unbelievable that a tenant can miss 3 appointments our of coinsidence.

Anon 11:13 - I am not Eva

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