Housing bodies join forces to scrutinise
The Tenant Participation Advisory Service, HouseMark and the Chartered Institute of Housing are set to launch a new scrutiny scheme in the New Year.
Quality Assured Scrutiny is a new accreditation scheme recognising the quality of tenant scrutiny and the improvements it will deliver in social housing. Housing providers are being encouraged to pre-register for the scheme which is expected to start in early 2012.
This scheme comes as the focus of consumer protection and decision-making moves towards tenants’ own locally defined needs and priorities.
Landlords and tenants were invited to an informal event in London on 14 November to offer their views. Around 25 attended.
Juliet Craven, service director corporate services for Wakefield and District Housing said: ‘We welcome the new quality framework as a marker for raising the standards of services to tenants. The more that organisations engage with their tenants, the more effective the scrutiny will be.’
Chris Stock, resident involvement and scrutiny manager at Croydon Council said: ‘An accreditation framework will also allow good practice to be recognised and shared with others.’
Further information can be found at www.cih.org/qualityassuredscrutiny.