sewage spill in tennants home ?
19/07/2012 1:48 am
Can anyone please tell me if a tennants toilet that had an OUTER WASTE PIPE blockage and created a entire flat to be flooded by raw sewage from the toilet backing up if it is the landlords responsibility to try to correct the damage tennants property or is it just down to the repairing of the outer sewage waste pipe that is all that the rsl should have to fix.
This is a very much ongoing problem for a tennant which has serious mental health problems. The tennant was advised it was a health and safety issue by a solicitor that the property was contaminated with literally raw sewage from a communal block and not just the tennants toilet. Im truley baffled as to why the rsl are trying to get a mentally ill person to firstly through away there entire home as it is beyond a wipe off and normal wash. due to mould and dampness which has also made the walls have black meldew due to the flood going under the tennants new laminate flooring which obviously isnt an easy task unless there are funds to relay the entire floor.
Is the housing officer that is dealing with this case correct in saying that if a problem which occured by the rsl and NOT the tennants fault what so ever then as its an internal problem ie the flood inside the home they are not responsible in having to compensate the tennant for there entire loss of home nor even offer any safe place to go while a contracted cleaner firm comes to rip up the flooring and sanitize the entire home.
It really shocks me that someone that tennants pay rent to and for are literally being forced to live in damp more to wet raw sewage contaminated property. Oh and apparently the tennants insurance service that they had for some 14 yrs plus had convieniently been stopped prior to this flood by the housingassociation as it was there service to tennants. Just to make a trauma just a bit more traumatic for them.
I really feel disgusted by the treatment of this tennant even to the point of asking the human rights people only to be told they dont deal with housing issues lol. if someone was tortured or likewise in a house god help them in that case haha
many thanks in advance
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19/07/2012 12:17 pm
This is the vital first thing to do. Before and above anything else I advise you or anybody connected and affected with this matter to rush fast to get photos, videos, witnesses names and testimonials, and any other evidence either from professionals or not with dates and signatures wherever possible. Why?... Because there will a lot of cover up and without evidence they will just deny everything.
19/07/2012 9:30 pm
If there are large quantities of sceptic waste spewing out of a broken drain, you are probably being spoken to by the Housing Minister!
The advice to evidence loss, along with a costed list, is sound guidance - but if little progress is being made with the landlord the some formal advice is needed. The legal aid cuts may have closed you local advice center, but a solicitor can still advise you if the case may be eligible for support. However, you can now contact the Housing Ombudsman directly, which may be sufficient to concentrate the landlords mind in this case.
12/08/2012 11:06 am
yes thank you anonymous unfortunately i didnt choose my name lol
13/08/2012 9:43 am
But at least you will have Triple A status all of your life Isaaac!
Has there been any outcome for the tenant, or is the matter still in dispute?
22/08/2012 2:31 pm
In my experience, should a report of this nature be requested, we would on the first instance cleared the blockage, but would have asked the drainage team or contractors to report back on the cause. If this was not caused by the tenant i.e sanitary items such as nappies etc. then there would be no recharge and if no other issue the job would be closed off.
However if the blockage was due to what the tenant had put down the drain or WC, this would have been instigated our recharge policy.
If the drain was blocked but the blockage was not caused by the tenant i.e due to problems with the drain or soil pipe or just sheer velocity of use of the flats etc., and sewerage back pounds into the property we would require the use of a specialist cleaner to clear any sewerage spillage etc. A full inventory of damaged or soiled items would be made should the tenant choose to put in an insurance claim in for compensation.
Things to consider before any liability would be accepted are. Did we react to the repair within a reasonable timescale, did the tenant continue to use the toilet drainage etc. after knowing the drains were blocked thereby compounding the problem rather than not using the toilet etc. And what was the cause of the fault in the first place?