A measure you can’t trust

Another piece of junk?

Tenant satisfaction surveys are no longer compulsory. So were they a waste of paper or a vital way to measure landlords’ performance, asks Emily Rogers

Housing leapfrog

Controversial new allocations policies which prioritise applicants in work are gaining momentum among councils. Emily Rogers kicks off our residents special issue with a look at why working tenants are being allowed to jump up the housing waiting list.

Forward thinking

This year’s UK Housing Review by the Chartered Institute of Housing takes a look at how coalition government policies are affecting housing trends. Here, Hal Pawson, Steve Wilcox and John Perry give the lowdown on the report

Security breach (part 2)

Tenants respond to resident engagement rewards

Rewarding tenants who participate in resident involvement schemes results in a greater level of engagement, according to research.

Play your cards right

A new card game is helping older tenants rate their service

Tooled up for success

Social landlords could save thousands of pounds and boost tenant satisfaction by improving their repairs services. Here, Debbie Larner explains how a new campaign aims to help them do just that

Welcome flexibility

Two landlords have been named top employers for working families. Lydia Stockdale talks to one about how flexible time-keeping benefits managers and employees alike

Driving the agenda

In order to decide on its local offers, Gloucester City Homes ran a roadshow and set up a residents’ steering group. Here, Lisa Howarth explains how

Reasons for rejection

Housing associations can face legal challenges if they don’t give clear reasons for rejecting tender bids. Public procurement specialist Bill Hull explains