Comment on: Concerns as HCA fails to intervene
I would respectfully suggest that the role being carried out by tenants is turning into such a big job because in a number of cases they are being used to collect data and information rather than scrutinising results Organisations like QHS can help with this burden by using its integrated range of scrutiny panel support packages.
Comment on: London council axes contractor
Is this a reflection of dangerous times for both tenants and Contractors alike, as service delivery becomes a regulatory gap. Consistent and continuous measurement with a focus on improvement should remove or help control the risks of constant change for both parties.
Comment on: New standards mark shift to economic regulation
Not entirely true Sertaom Yek . Value for money does have a place in terms of fitness for purpose and is recognised in quality circles, but i am not convinced that this regulatary authority understands what VFM is and has a very narrow interpretation and understanding.
Comment on: Fear for standards over new regulatory framework
Delighted to see this comment and recognition from the CIH , At QHS we have observed for two years or more, slippage in committment to service delivery across the sector . This is a direct result of poor interpretation of so called co-regulation which I note is now being called "self-regulation" by the CIH . As a non profit members organisation ,QHS has for ten years led the way in supporting co-regulation and protecting/improving service delivery standards and Its new range of scrutiny panel support products targets the gap that Abigail refers to.
Comment on: Another piece of junk?
QHS have been providing regulated independant data on customer satisfaction within the sector for years, latterly in real time with regular comparative dashboards and indicators. The problem with status has always been that it was not collected uniformly and in a timely manner . This was further compounded by the number of questions which were asked. Also If data is to be useful there has to be confidence around it's consistency. Circle anglias data may be great for them and their customers but its not helpful in a "common"regulatory framework . If you need to know about customer satisfaction and want to leverage the value of data by benchmarking, whilst using data which is collected in a cost effective manner look at the QHS model.
Repeatedly reinventing the wheel is a fruitless and expensive exercise.
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