I have worked within housing associations for some 14 years - for 12 years with a very large social landlord and about two years with a smaller housing association.

I have, therefore, been lucky enough to have gained skills across the board, knowledge and training, although I still take every opportunity to attend conferences and seminars. This is not only rewarding but helps with participation in the role.

Thank you for putting so succinctly the tenant/customer role.

Ethel Hart, tenant board member, Riversmead Housing Association (part of the Network Group)

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