Come together

Tenants respond to resident engagement rewards

Rewarding tenants who participate in resident involvement schemes results in a greater level of engagement, according to research.

Housing leapfrog

Controversial new allocations policies which prioritise applicants in work are gaining momentum among councils. Emily Rogers kicks off our residents special issue with a look at why working tenants are being allowed to jump up the housing waiting list.

Forward thinking

This year’s UK Housing Review by the Chartered Institute of Housing takes a look at how coalition government policies are affecting housing trends. Here, Hal Pawson, Steve Wilcox and John Perry give the lowdown on the report

Another piece of junk?

Tenant satisfaction surveys are no longer compulsory. So were they a waste of paper or a vital way to measure landlords’ performance, asks Emily Rogers

Security breach (part 2)

Fairytale ending?

As the third sector’s Cinderella services struggle in the face of cuts social landlords have the opportunity to ride in like the proverbial prince and rescue them.

Solving the land puzzle

If organisations share buildings the leftover sites can be pieced together for development, says Alan Stokes

Hands-on approach

A new breed of customer-focused housing officers is giving tenants a lot more satisfaction. Emily Rogers meets one of them

Redressing the balance

An equal pay claim ruling will affect the culture of ALMOs and councils, says Jack Harrington, partner at Pannone

Cold cottage rescue

Isolation from mains gas can spell financial hardship. Alex Turner investigates how Cornish landlords are exploring renewable energy solutions to rural fuel poverty