The TSA's agenda must be kept alive
I write in response to the article entitled ‘Death of a watchdog’ (Inside Housing, 25 June), which identified fears that abolishing the Tenant Services Authority will mean tenants have less everyday influence over their landlord’s performance.
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There is no doubt that the policies of the TSA have produced some positive outcomes and we hope that the Homes and Communities Agency will continue to meet some of its more important objectives.
It is vital that tenants continue to have a national voice and that housing is on the political agenda. However, it is up to individual housing associations and landlords to ensure they challenge and develop the sector, so that the needs of customers are met.
We have piloted the TSA’s local offers and will continue to support their development through a roll out to all our customers, as we feel this provides tenants with the ability to shape service delivery in areas that are important to them.
The availability of funding, including the impact of the VAT increase, will be taken into consideration when agreeing local offers with our customers.
Like a number of other registered providers, we think it is important that a single regulator remains in place for the social housing sector.
Michelle Musgrave, customer and communities director, Midland Heart