Compare the landlord

Housing staff turn bin men in Southampton

Housing association staff have been doubling as bin men in Southampton after mounds of rubbish piled up in the city during strikes by council workers.

Successful bidders for affordable homes programme revealed

The list of successful bidders in the affordable homes programme has been revealed.

Another piece of junk?

Tenant satisfaction surveys are no longer compulsory. So were they a waste of paper or a vital way to measure landlords’ performance, asks Emily Rogers

Alive and kicking

Struggling to get work

Nearly 60 per cent of social housing tenants are unemployed, so why are housing providers finding it hard to win contracts under the government programme designed to tackle worklessness? Nick Duxbury investigates

What’s in the post?

Landlords’ administrative errors can lead to time-consuming court cases, says Jane Plant, associate at Weightmans

Power to the people

A series of training programmes held across the country have been teaching tenants how to scrutinise their landlords. Helen Clifton finds out if it is working

Colour charts

As voters across England, Scotland and Wales prepare to go to the polls, we assess the key battlegrounds for housing

Play your cards right

A new card game is helping older tenants rate their service

Hands-on approach

A new breed of customer-focused housing officers is giving tenants a lot more satisfaction. Emily Rogers meets one of them