Hanover pulls out of home repairs talks

Contractors' pay linked to tenant satisfaction

A pair of contractors could be hit with financial penalties if tenants are not satisfied under a new agreement with a housing organisation.

Out of the shadows

Older lesbian and gay people living in sheltered housing often feel they have to keep their sexuality a secret. Emily Rogers meets one tenant who is much happier since her landlord helped her to come out

Health warning

The secret diary of a chief exec

They may earn mega-bucks but with great power comes great responsibility. Katie Puckett finds out what it’s like to be a housing sector boss

Voice a healthy interest

The health service is being overhauled so social landlords must establish their role in the new system, says Simon Brandon. Health and well-being boards present the ideal opportunity for providers to have their say

The big freeze

Kicking off our chief executive salaries special, Inside Housing’s annual survey reveals the economic downturn has put most pay on ice. Lydia Stockdale reports

The repairs rule book

Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works

Fairytale ending?

As the third sector’s Cinderella services struggle in the face of cuts social landlords have the opportunity to ride in like the proverbial prince and rescue them.

Get some expert advice

Every week Inside Housing’s Need to Know section brings you best practice advice and information on the subjects most concerning you. Free with today’s magazine is the first ever Need to Know supplement. Here our Ask the Experts panel answer some of the key questions it raises

Opening up

Viridian chief executive Matthew Fox explains why his organisation is taking the leap to become more transparent