Don’t be a Twit

Unacceptable behaviour

Digital dawn

The use of social media can get more residents involved in the management of their homes, says Bill Randall

The long path to recovery

Homelessness has many causes - not just the lack of a home, argues Jeremy Swain

Eye opener

Tied up in red tape

Boring bureaucracy can prevent housing officers from giving their customers the best service, says Inside Housing’s anonymous columnist

Giving good guidance

How housing association staff are mentoring troubled teenage tenants. Emily Rogers reports

Dangerous type

The demotion of a housing employee over comments he made on Facebook highlights the grey area between employees’ public and private lives. Here, Lydia Stockdale finds out how others can avoid getting themselves into trouble

Protecting your reputation

How should employers address the threats posed by social networking sites? Lawyer Siobhan Fitzgerald explains

Taking control of the media

In the wake of the summer’s riots, landlords are using social media to debunk stereotypes and show the good in their communities. Charlotte Goddard finds out how

Digital age

In the last of this week’s Focus pieces on digital inclusion we take a look at work helping older people get online