Peabody has a strategy in place to avoid disruption for its residents during the Olympics
Going for gold
With properties in 25 London boroughs, it’s likely that most of our residents will be affected by the Olympics in some way, depending on their proximity to the Olympic venues and main transport routes.
To help our residents during this busy period, we have developed an Olympic action plan to ensure that we continue to deliver a ‘business as usual’ service. We have attended resident meetings to explain the plans that have been put in place. Also, a script has been developed for the Peabody Direct customer service contact centre to ensure staff can respond effectively to queries.
The plan is supported by a communication strategy, which includes daily briefing meetings during the games to discuss any issues that may affect our services, and identify information to be shared on our intranet, website, Twitter and Facebook, staff notice boards, and resident 0800 numbers.
We will be publishing an article in our residents’ magazine, Engage, explaining changes to services such as parking enforcement and rubbish collections. There will also be a dedicated Olympics page on our website, detailing useful travel links and updates on all service issues, which will be updated daily during the games.
Posters will be put up detailing key services and links on all resident notice boards, including walking directions from mainline train and tube stations close to the Olympic sites.
The delivery of our services is vital to us achieving as near to a ‘business as usual’ position as possible, and all our major contractors have shared their plans with us. While we recognise their commitment, we also appreciate that some disruption from road and public transport congestion on the busiest days may be unavoidable.
Robert Groom is fire safety and emergency planning manager at Peabody