Tuesday, 23 September 2014

Repairs & maintenance

Our first standalone supplement of 2012 tackles tenant cashback, how the disabled facilities grant system is letting down some vulnerable tenants, and apprenticeships.

Trapped in their own home

Delays to home adaptations are leaving older and disabled tenants living in unsuitable and often degrading conditions for years at a time. So is the disabled facilities grant failing vulnerable people? Martin Hilditch investigates.

Falling through the cracks

A large amount of tenant complaints to the housing ombudsman are related to repairs. So what is going wrong? Jess McCabe investigates

Repairs revolution or DIY disaster?

In two months’ time the government plans to roll out a scheme which pays tenants in England to carry out their own repairs. Here, Simon Brandon examines the tenant cashback pilot projects to find out what lessons have been learned

Same day delivery

A new pilot scheme modelled on the emergency services aims to help tenants within hours of reporting repairs. Alex Wellman finds out how the scheme works in practice.

The repairs rule book

Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works

The apprentices: hired or fired

Many social landlords are helping young people get into employment by offering them apprenticeships. But should these opportunities guarantee them a job at the end? Not necessarily, as Lydia Stockdale finds out

Along for the ride

Contractor Kier offers customers the chance to shadow a maintenance worker for a day. Here, Sheffield Homes tenant Yvonne Collins, 71, explains how the scheme is improving tenants’ understanding of repairs and their satisfaction with the service

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    It’s been a tough year for tenants and landlords alike, so Inside Housing invited some in the north west to a Christmas party for some well-earned festive fun and games.

  • New beginnings for displaced apprentices

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    Inside Housing’s Homes Work campaign is pushing for the creation of more training and apprenticeship opportunities in the housing and construction industries. But what happens when apprenticeships go wrong?

  • Wheatley Group backs our apprenticeship campaign

    6 February 2014

    To celebrate National Apprenticeship Week, Lydia Stockdale heads to Glasgow to chart the progress of Wheatley Group’s scheme

  • Building success


    Today Inside Housing launches its Homes Work campaign to promote apprenticeships and training offered by social landlords and to encourage the creation of more. Martin Hilditch reports

  • Employee spree


    The number of staff employed by housing associations is rising, according to Inside Housing analysis of the 100 largest landlords. Jess McCabe, Lydia Stockdale and Gene Robertson report on the surprising results


  • A career fix

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  • Downsizing with the bedroom tax

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  • Trade secrets


    Can learning from other sectors help social landlords do their jobs better? Heather Spurr visits retail icon John Lewis with a number of landlords to find out

  • Freedom to roam


    Brighton Housing Trust is no housing giant - but it’s a massive technological help to its clients. Jess McCabe reports

  • Acting out to tackle domestic abuse


    An interactive training course is helping housing professionals in the south west identify and tackle domestic abuse. Lydia Stockdale finds out how

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