Sunday, 20 April 2014

Repairs & maintenance

Our first standalone supplement of 2012 tackles tenant cashback, how the disabled facilities grant system is letting down some vulnerable tenants, and apprenticeships.

Trapped in their own home

Delays to home adaptations are leaving older and disabled tenants living in unsuitable and often degrading conditions for years at a time. So is the disabled facilities grant failing vulnerable people? Martin Hilditch investigates.

Falling through the cracks

A large amount of tenant complaints to the housing ombudsman are related to repairs. So what is going wrong? Jess McCabe investigates

Repairs revolution or DIY disaster?

In two months’ time the government plans to roll out a scheme which pays tenants in England to carry out their own repairs. Here, Simon Brandon examines the tenant cashback pilot projects to find out what lessons have been learned

Same day delivery

A new pilot scheme modelled on the emergency services aims to help tenants within hours of reporting repairs. Alex Wellman finds out how the scheme works in practice.

The repairs rule book

Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works

The apprentices: hired or fired

Many social landlords are helping young people get into employment by offering them apprenticeships. But should these opportunities guarantee them a job at the end? Not necessarily, as Lydia Stockdale finds out

Along for the ride

Contractor Kier offers customers the chance to shadow a maintenance worker for a day. Here, Sheffield Homes tenant Yvonne Collins, 71, explains how the scheme is improving tenants’ understanding of repairs and their satisfaction with the service

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