Friday, 25 May 2012

Repairs & maintenance

30 January 2012

Our first standalone supplement of 2012 tackles tenant cashback, how the disabled facilities grant system is letting down some vulnerable tenants, and apprenticeships.

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Articles

  • Repairs revolution or DIY disaster?

    27/01/2012

    In two months’ time the government plans to roll out a scheme which pays tenants in England to carry out their own repairs. Here, Simon Brandon examines the tenant cashback pilot projects to find out what lessons have been learned

  • Refurbishment and retrofit special

    18/11/2011

    Our refurbishment and retrofit special opens with what landlords can learn from the death of a council tenant from asbestos-related cancer

  • The apprentices: hired or fired

    27/01/2012

    Many social landlords are helping young people get into employment by offering them apprenticeships. But should these opportunities guarantee them a job at the end? Not necessarily, as Lydia Stockdale finds out

  • Same day delivery

    27/01/2012

    A new pilot scheme modelled on the emergency services aims to help tenants within hours of reporting repairs. Alex Wellman finds out how the scheme works in practice.

  • Falling through the cracks

    27/01/2012

    A large amount of tenant complaints to the housing ombudsman are related to repairs. So what is going wrong? Jess McCabe investigates

Resources

  • Along for the ride

    27/01/2012

    Contractor Kier offers customers the chance to shadow a maintenance worker for a day. Here, Sheffield Homes tenant Yvonne Collins, 71, explains how the scheme is improving tenants’ understanding of repairs and their satisfaction with the service

  • The repairs rule book

    27/01/2012

    Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works

  • Personal shopper

    13/04/2012

    Housing association Orbit’s in-house procurement team has found itself in demand as other social landlords seek its expertise. Jess McCabe finds out the secrets to its success

  • Teaming up with the Met

    11/05/2012

    What happened when a housing association joined its local police force to improve the response to anti-social behaviour? Simon Brandon finds out

  • Cheaper by the Durkan

    09/03/2012

    The contractor charged with giving an east London estate a facelift also threw in comprehensive energy retrofitting - at no extra cost. Jess McCabe finds out more

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