Wednesday, 26 April 2017

Repairs & maintenance

Our first standalone supplement of 2012 tackles tenant cashback, how the disabled facilities grant system is letting down some vulnerable tenants, and apprenticeships.

Trapped in their own home

Delays to home adaptations are leaving older and disabled tenants living in unsuitable and often degrading conditions for years at a time. So is the disabled facilities grant failing vulnerable people? Martin Hilditch investigates.

Falling through the cracks

A large amount of tenant complaints to the housing ombudsman are related to repairs. So what is going wrong? Jess McCabe investigates

Repairs revolution or DIY disaster?

In two months’ time the government plans to roll out a scheme which pays tenants in England to carry out their own repairs. Here, Simon Brandon examines the tenant cashback pilot projects to find out what lessons have been learned

Same day delivery

A new pilot scheme modelled on the emergency services aims to help tenants within hours of reporting repairs. Alex Wellman finds out how the scheme works in practice.

The repairs rule book

Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works

The apprentices: hired or fired

Many social landlords are helping young people get into employment by offering them apprenticeships. But should these opportunities guarantee them a job at the end? Not necessarily, as Lydia Stockdale finds out

Along for the ride

Contractor Kier offers customers the chance to shadow a maintenance worker for a day. Here, Sheffield Homes tenant Yvonne Collins, 71, explains how the scheme is improving tenants’ understanding of repairs and their satisfaction with the service

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  • London housing associations strike new maintenance deals

    24 February 2017

    London housing associations Southern Housing Group and The Guinness Partnership have appointed Wates Living Space to repairs contracts worth a total of £13m.

  • Sovereign brings maintenance of 2,000 homes in-house

    6 January 2017

    Sovereign is to double the number of homes in Devon that it maintains through its property management subsidiary, meaning its entire 55,000 portfolio will now be under its own management.

  • Sovereign moves repairs in-house

    27 September 2016

    Sovereign is bringing its Hampshire repairs service in-house in a bid to save £2m over five years.

  • HCA to probe associations' repairs cuts

    21 September 2016

    The Homes and Communities Agency (HCA) will examine English housing associations’ business plans to check that significant cuts to repairs spending are not a sign of a “failure to maintain stock”.

  • NIHE repairs contracts announced

    8 July 2016

    The Northern Irish Housing Executive (NIHE) has named four contractors to carry out up to £1bn of repairs across its 87,000 homes over the next 10 years.

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