Housing association performance indicators

What are these?

A set of indicators that the Housing Corporation uses to assess the performance of the associations it regulates.

Sounds straightforward

It gets more complicated. In 2004/05 the corporation consulted on a revised set of indicators, resulting in an updated set for 2007. It also raised the threshold for associations covered by the indicators from 250 to 1,000 units.

That must make comparing data tough?

It gets worse. In 2008 a new tenant satisfaction was introduced – satisfaction with new build homes – but it is voluntary for the time being. Also residents’ views are only collected every three years.

How does that work?

Associations carry out a Status survey every three years to get tenants’ views. But not all councils carry out the survey at the same time, so the data behind the tenant satisfaction indicators is only partially updated each year – which means variations tend to be small.

What are the 2008 indicators?

The current set has 11. They are:

• Tenant satisfaction with overall service
• Tenant satisfaction with opportunities for participation
• Tenant satisfaction with repairs and maintenance
• Tenant satisfaction with the quality of new build homes – optional in 2008
• Per cent of social housing stock failing the decent homes standard
• Average SAP rating of self-contained GN dwellings
• Per cent of social housing rental dwellings vacant at 31 March
• Average days to re-let all managed social housing dwellings
• Per cent of social housing current tenant rent arrears
• Shared owners satisfaction with overall service
• Shared owners satisfaction with the sales process – optional in 2008

And how did housing associations do?

The corporation noted ‘marginal movement’, although generally in the right direction. It said this is consistent with past trends, although it added: ‘It is difficult to do meaningful trend analysis prior to 2006.’

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