Friday, 25 May 2012

Housing ombudsman sees surge in complaints

13 January 2010 | By Tom Lloyd

The number of complaints dealt with by the Housing Ombudsman Service increased 21 per cent last year, its annual report has shown.

SIGN IN TO ACCESS THIS CONTENT

You've reached your monthly limit for unrestricted access to Inside Housing content. To get free unrestricted access simply sign in below, or register your details.

Sign In

If you are already registered sign in for unrestricted access to alll the content on the site.

Related

Articles

  • A new offer

    5 September 2011

    Housing ombudsman Mike Biles sets out how the Localism Bill will affect the way his organisation supports tenants

  • Ombudsman concerned by direct complaint ban

    09/09/2011

    The housing ombudsman has admitted he is worried by government plans to bar tenants from complaining to him directly.

  • Ombudsman sets out ‘offer’ to tenants

    5 September 2011

    The housing ombudsman has set out how his organisation will handle complaints from tenants once it takes full responsibility for the sector in 2013.

  • Ombudsman backs ALMO in row with tenants

    14 December 2011

    The Local Government Ombudsman has absolved an arm’s-length management organisation of any fault following complaints from residents about its handling of anti-social behaviour.

  • Falling through the cracks

    27/01/2012

    A large amount of tenant complaints to the housing ombudsman are related to repairs. So what is going wrong? Jess McCabe investigates

Resources

  • Dealing with disputes

    15 August 2011

    The standard process for resolving construction disagreements isn’t always the most appropriate, explains Tom Wrzesien, a dispute resolution specialist at law firm TLT

  • A new public right of way?

    08/07/2011

    The government’s latest announcement underpins the trend towards treating housing associations as public bodies. Philip Heath, partner, and Jane Plant, associate, at Weightmans, explain

  • No trouble

    10/06/2011

    The government is drawing up new measures to streamline approaches to anti-social behaviour. ASB advisor Chris Grose answers your questions about how they might work

  • A force for good

    2 April 2012

    Council housing self financing has begun, but what will the new era bring? Steve Partridge examines the possibilities

  • Cause for concern

    20 March 2012

    A recent security breach highlights why social housing providers should consider how they handle data, say legal experts Alison Deighton and Amy Carswell

Latest Jobs

  • Project Manager

    Project Manager

  • Independent Board Member

    N/A

    Closing: 2012-06-01 00:00:00

  • Sales Manager

    £34,182 p.a.

    Closing: 2012-06-06 00:00:00

  • Board Members

    Manningham Housing Association provides good quality homes for the diverse communities of Bradford and Keighley. Working closely with our tenants, ...

    n/a

    Closing: 2012-05-25 00:00:00

  • Head of Landlord Services

    Do you have broad experience of leasehold management and a good knowledge of the related legislation? Are you as comfortable ...

    £52,000

    Closing: 2012-06-08 00:00:00

Most popular

Most commented

Most emailed