In the dog house

Rise in serious work injuries since recession

The number of housing officers seriously injured at work has jumped by 17 per cent since the start of the economic downturn.

Turned away

Research by Inside Housing reveals councils are overturning a high proportion of their homelessness decisions that have been challenged. Martin Hilditch investigates the reasons and the ramifications for homeless people

The sound and the fury

MPs’ pledges

A year is a long time in politics. Twelve months ago this group of MPs pledged to do their bit for the housing sector, but have they delivered? Lucinda Dunseath finds out

Making their comeback

After being dealt a major blow when the National Tenant Voice was shut down, tenants are now preparing to make more noise than ever before. Martin Hilditch finds out why this is a new dawn for them.

Catch the pigeon

Landlords face tough penalties if they fail to deal thoroughly with infestations by insects or animals, says Giles Peaker

The repairs rule book

Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works

From riches to rags and back

A Welsh landlord took on an ambitious project to refurbish a derelict Grade II listed mansion. Katie Puckett finds out how they managed to bring it back into use

Utopia revisited

As David Cameron seeks to revive the principles of garden cities with a consultation due later this year, Colin Wiles examines how likely it is that his vision will come to fruition

Hands-on approach

A new breed of customer-focused housing officers is giving tenants a lot more satisfaction. Emily Rogers meets one of them