Customer Contact Manager
Location: North West
(Circa £35k)
An exciting opportunity to lead the development of a new contract centre, ensuring it delivers a quality service for 5,800 households in West Wythenshawe.
The successful candidate will ensure the Trust delivers excellent customer service, and continues to do so in an ever-changing climate. We are looking for a dynamic individual with passion to succeed and an eye for detail, a high level of integrity and focus on the customer experience. With a proven track record of delivering successful outcomes, the post- holder will be a true leader, committed to valuing, motivating and developing a team.
Our customers are at the heart of everything we do, and with over 85% of Parkway Green’s contact with tenants via the telephone, we are now further strengthening our service by establishing an in-house contact centre.
We are a community-based business in Wythenshawe, South Manchester and pride ourselves in being a good employer offering an attractive remuneration package, excellent benefits and a friendly working environment. Our exciting £90 million investment programme will see big improvements to 5,800 homes by 2011.
For an informal discussion please contact Human Resources on 0161 946 6395.
To download a job pack, please visit www.parkwaygreen.co.uk
Closing date for applications: 15th October 2008.
Assessments and Interviews: w/c 20th October 2008
Job details
- Position Housing, Manager, Customer Services, Full Time, Property Services
- Salary Band £30,000 - £39,999
- Location North West
- Reference 432259.0
- Salary / Rate £35,000
- Job Location West Wythenshawe
- Closing date 15/10/2008
- Contact name Human Resources
- Contact telephone 0161 946 6396
Recruiter details
Parkway Green Housing Trust
Parkway Green House 460 Palatine Road
Northenden
M22 4DJ