Customer Service Manager

Location: South East

Up to £35,000 pa plus private healthcare

Letchworth

Everyone needs a quality, affordable home and as one of the largest housing associations in

Hertfordshire, we make it happen – with responsibility for 8700 homes and a turnover of more than £34 million.

As Customer Services Manager, in this important new role,:

• you will report directly to the CEO as you drive internal and external customer relations activity – building on an 88% satisfaction rating.
• you will put customer care at the centre of the strategic agenda, championing the interests of our tenants and overseeing every aspect of communications and complaints handling.
• your remit will extend to our internet and intranet sites, Privilege Reward Scheme for tenants, staff conference and promotional events.

In return for your hard work, we offer a competitive benefits package, 27 days annual leave, pension, health care cash plan, supportive working environment and flexible working hours.

For further information and an application form please apply online at

www.nhh.org.uk/working-at-nhh/current-vacancies/

Alternatively please contact Human Resources via email: recruitment@nhh.org.uk

Closing date: 17th October 2008.

Interview date: 3rd November 2008.