Junior

• Comment on: Movie magic

  Junior's comment | 28/01/2011 5:22 pm

  Good Luck to you Helen and I glad you persistence paid off. Well I hope my persistence paid off

• Comment on: CLG officials review housing strategy

  Junior's comment | 28/01/2011 5:18 pm

  Does matter whom is on it just going to wreck it.

• Comment on: Ombudsman plans come under attack

  Junior's comment | 27/01/2011 4:28 pm

  What do I do if my MP is a Shareholder of our Housing Association and does disclose the fact - so we late found out
  
  What can we do with our Complaint system that is Management Led and rotten to the core

• Comment on: Council fined after pensioner death

  Junior's comment | 26/01/2011 10:17 am

  This is a terrible tragery and my heart go out to the family and I hope that disciplinary or dismassal action is taken

• Comment on: Council fined after pensioner death

  Junior's comment | 26/01/2011 10:17 am

  This is a terrible tragery and my heart go out to the family and I hope that disciplinary or dismassal action is taken

• Grounds of the Vexatious, downright Beligerent and Sledgehammering

  Posts: 11

  In Ask the Experts | 02/02/2011 0:11 am

  I looking at this from both sides
  Vexatious -- downright beligerent and 'sledgehammering' the landlord then is possible that they ( the tenant(s)  it may well be excluded from th

• Thread for Housing Professional/ Tenants

  Posts: 6

  In Ask the Experts | 25/01/2011 9:36 am

  One Thread wrote - While people persist in demanding their "rights" rather than fulfilling their obligations
  I know my obligations and my Landlord obligations to me a Tenant
  But wh

• Do I has a Tenant have legal and legimate right

  Posts: 4

  In Ask the Experts | 25/01/2011 1:23 pm

  Do I have a  legal and legimate right to be Involved in Tenant/Resident Involvement - Engagement / Empowerment
  If I am unable to go to meetings but like to look at the structure of th

• Chief Executive, Management, Board Members and Consultants

  Posts: 36

  In Ask the Experts | 26/01/2011 4:40 pm

  Set up a new Resident Engagement Policy and Procedure and will not let this tenant see how, who and when and what are the Terms and Conditions i.e. Policy and Procedures or the new Resident Engage

• Our Housing Association

  Posts: 2

  In Ask the Experts | 23/01/2011 7:32 pm

  Our Housing Association
  will not allow us a Tenants only meeting to discuss under Local Offers under a Tenant Active Involvement Group
  will not allow us a to enter into meaningful

• Posted in: What do you consider best practice in complaint handling and resolution?

  Junior's post | 30/01/2011 5:30 pm

  Sam are you a housing professional and may I ask you a question do your believe Complaint Handling is a Service Failing or a Governance failing please

• Posted in: What do you consider best practice in complaint handling and resolution?

  Junior's post | 30/01/2011 5:24 pm

  Please understand that I have to give my Housing Associstion second chance and adhere to the In House Style of the Housing Association Complaint Handling Structure not being adhere too

• Posted in: What do you consider best practice in complaint handling and resolution?

  Junior's post | 30/01/2011 5:09 pm

  1. Communicaton

  2. Sit down with Tenant and ensure evident, statement and ditto in order to go to the Post Leader

  3. Sign off  with the Tenant so that all  in order to go to the Post Leader (some may not need this but some that involve others Tenant should be signed off due to a couple of my Complaint over COC was in front of Tenants, Management and Consultants)

  I believe the trouble that the Tenant does see what the Post Leader is getting.

  I believe it not until you get to Stage 3 which can be 6 to 8 Months down the line its not to then that you see the Briefling papers.  To see have the evidence is missing and no witness's statement on File)

  Would you like to find out that the witness's in the room under Tenant whether for or against not given the opportunity to write a statement or make a statement.  Management also does want the tenant to see what the Management written.  I find this strange and in last case also Consultants involved.  When it will be 5 months now and done nothing but dragging if feet.  I chasing four time and no once ask for a extention.  - If you do been ask whether Tenants or Management/Consultant could you remember exactly and in our case changed the style of the Minutes and nothing noted in the minutes.  Very unlikely most people would remember.  But is lot more untidy than this because organstion will not answer me/us.

  Note in our case In House - Style under Policy and Procedures not followed in the end causing Maladminstration.

  TSA also has a good Complaint Handling system where is under Tenant Empowerment

  I do not believe services but Governance that is creating Maladminsrataion of any In House Style Policy under Complaint's

  Well how can you hold a proper enquirie if your not give all he evidence in our case it would be the statement of the people that voted against a particular clause in the Code of Conduct and so fore

• Posted in: closure order

  Junior's post | 29/01/2011 10:43 pm

  Do you not have Landlord Insurance has you are the Landlady and should cover the costs of a Solicitor under ditto  but without seeing the policy and what cover is hard to say.  Perhap 24 hours hotline with your Insurance Company

• Posted in: Research - Complaint Procedures for Registered Providers

  Junior's post | 29/01/2011 6:27 pm

  I'm  giving my option has a Tenant and I talking about my own Housing Association and not labelling all Manager, staff, Management of other Housing Association  with my comments.

  Our Complaint Procedure is not followed.  We have to  keep asking for Good Practices to be followed and still after a number of years still creatings breaches in the clauses and creating maladminstration it does not lead by example.  Its does adhere to its own policy and procedures and the hard copy is not kept for collect at its head office.

  Sorry to said in most cases its Management Led not Tenant Led

  The Policy and Procedures in place are out dated and was up for Review and I put in my suggestions by the obvioius procedure.  

   Hopefully under Tenants Scrunity later in the year Tenant can and will ensure the organsation is following the policy and procedures and adhering to Good Practice Guidelines

View all posts