Comment on: The anti-social network
We are currently subject to the conditions as outlined by David Hall of Anthony Collins.
"A tougher stance
David Hall, a senior associate at law firm Anthony Collins, believes social landlords should consider tougher moderation policies on social media, including naming and shaming abusive tenants.
Organisations need to be very clear about abusive incidents and point out that aggressors will not achieve their objectives and that this kind of behaviour will not be rewarded, he argues.
Other possibilities could include restricting a customer to a single point of contact, or only accepting contact by telephone or email.
‘A limit on the volume of correspondence that will be considered from a person, a limit on the times of day when the customer can contact that representative within the organisation - that arrangement might persist for a certain period of time until it is reviewed. Then it can be assessed whether or not that behaviour has started to turn around and if any other measures should be taken or relaxed,’ he suggests.
But, Mr Hall admits: ‘It’s experimental and what we want to do is land that thought [that is, propose the idea] and if that is too strong, or for some reason it won’t work, then: what else would?’"
Interesting to note that he does not develop this idea for tenants who are subject to apathy, diffidence and outright incompetence by the so called housing professionals employed by HAs. I say so called because there is no actual qualifications necessary to become a housing officer or manager.
What is the fundamental legal basis for these proposals? Especially, as in our case, we have now had 3 years of unanswered questions, avoidance of issues and general obstruction.
Who stands up for tenants when HAs are not not performing as they should?
In our case we have had a single point of contact foisted upon us. We can and have proven this individual a liar. proved he cannot follow the HAs own procedures and polices (neither can his line manager). the response we got from this, was not an offer to discuss concerns and issues, we got a basic "go away or we'll take you to court for an injunction to get you to stop complaining". The telephone numbers and email address of this "singe point of contact" are now blocked after telling him 5 times telephone from him will not be accepted and being ignored 5 times.
David Hall asks if these don't work, what would?
Here is a really radical solution, how about HAs actually employing people competent to do the jobs they are being paid to do?
Employing people who can actually deal with issues and answer a direct question with a direct answer instead of issuing injunction threats and using their polices and procedures to hide behind. This simply exacerbates tenants frustration and adds to the problem.
How about, instead of tenant bashing and automatically assuming we are the problem, get some legislation in place that makes the HAs and the staff they employ accountable and answerable for situations they create by avoidance?
Kevin Brigden has not added any discussions yet.
Posted in: Tenants Charter
A HA being obstrutive and unco-operative, well I've never heard of anything like it (if only).
Sorry, for the delay in replying only just seen this post. Have not been able to find anything more recent, this was the one published by the now defunct Housing Corporation in 2003.
You state you have had a letter from the police and told them it's a joke. How, was this by phone, in person or by letter? If it was anything other than by letter, write to them explaining your reasons why this is false. As has been said before, DO OR SAY NOTHING NOW THAT IS NOT IN WRITING.
You also state that they have annoyed the neighbours around you, get written statements from all of them that have been affected if they are willing to supply them. The HA will find it lot harder to ignore if there is more than one tenant complaining.
The HO who was there sunbathing, was this during the week or weekend? either way, what was he doing at the property for 3 hours sunbathing or otherwise. Your neighbours have already supplied CCTV footage to "substantiate" their claims. This means that the cameras are working. I would be asking the HO's boss to look at this footage and explain what the HO was doing there for that length of time?
Have you requested the stage 2 review yet? We are now on the 25th, if the HA had applied to the court on the 16th I would have thought you would definitely have heard something by now. You can always visit the local county court with some ID and ask directly.
You do not state which housing association this is, or whether you have been keeping a diary of events yourself. I do not know whether this is a possibility, but my housing association if you request one, has to elevate this to a stage 2. This means everything is put before a panel made up from residents of the hosuing assocation itself. You will be able to present your evidence and they can present theirs. The panel then makes a judgement which the housing association should abide with. If they do not, or you do not agree with the panel's decison you can go to the Housing Ombudsman. Normally, the Housing Ombudsman will not look at a case until the complaints procedure has been exhausted.
You will note from my post above, I had problems with a malicious neighbour also, she has recently made yet more false allegations against me. However, I have installed my own CCTV system now and were able to prove these to be a pack a lies. I still had to retain the services of a legal representative before they would even look at this evidence though.
My advice would be to put in a formal complaint and stage 2 request, get some legal advice and make sure they are with you at the hearing. It is what I have just done because the behaviour of the HA and the representative "investigating" the previous claims has been reprehensible. I also submitted the request via the Chief Executive not the local office as I gave p trying to get any sense out of them long ago.
As a further adjunct to this I should add that this neighbour has refused mediation 3 times.
The housing association concerned have decided that this neighbour has done nothing to intentionally annoy or cause a nuisance to us. I have made numerous complaints that have gone uninvestigated.
One of which regarded a CCTV camera which was directed straight across our rear garden. It was not watching her property at all. The HA did not send someone to even look at this until 24 days after it was reported, their own charter says investigations to be completed within 10. By which time the neighbour had had the view moved from the original angle.
I have been warned over photographing this neighbour. Even though as far as I am concerned it is for the purposes of evidence gathering.
The main concern I have is that the HA investigation such as it is appears to be completely one sided. Everything this neighbour says seems to be believed while anything we say is disregarded.
This is a real case and I am at a loss to understand why they are refusing to at least look at/ask neighbour to show the CCTV footage of these incidents. What can I do? Is a stage 2 request the way forward and hope it is picked up by the panel?
HA name witheld but will supply if asked.
I am actually a tenant in this position. I have been in an ongoing dispute with my neighbour since we moved in last August.
I am not going to insult people's intelligence by saying that I have acted like a saint. There has been a lot of tit for tat petty annoyances. However, my neighbour has reported me for criminal damage and two counts of threatening and intimidating their relatives during visits.
This neighbour has CCTV installed which would clearly show whether or not this had actually happened. The housing officer, the ASB officer and the Comunity Safety Manager have repeatedly ignored my insistence that these events never happened.
Latest news is that I have now been threatened with an injunction against me for my behaviour. Can this even be done without my version of events being investigated?
Any advice gratefully received.