Midlands association 'letting tenants down'

The White way

After a turbulent year in which it was dogged by rumours of internal unrest, Hyde Group has a new boss. In his first interview since taking the job, Steve White talks to Carl Brown

Landlords fail to disclose judgements findings

Social landlords are failing to make reference to the findings of regulatory judgements in their own board reports, breaching recommended practice.

An explosive crime

Morrison under pressure as councils criticise

Repairs and maintenance provider Morrison is facing the threat of losing two major council contracts amid concerns about its performance.  

Winning ways

The winners of this year’s Housing Heroes awards are the finest teams, tenants and staff in the social housing sector. Chloë Stothart finds out how they became the best

Along for the ride

Contractor Kier offers customers the chance to shadow a maintenance worker for a day. Here, Sheffield Homes tenant Yvonne Collins, 71, explains how the scheme is improving tenants’ understanding of repairs and their satisfaction with the service

Strike while the iron’s hot

Landlords have until 12 December to deliver carbon emission and energy savings targets. Christopher Paul, partner at Trowers & Hamlins explains

The repairs rule book

Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works

Tooled up for success

Social landlords could save thousands of pounds and boost tenant satisfaction by improving their repairs services. Here, Debbie Larner explains how a new campaign aims to help them do just that

Scrapheap challenge

The price of metal has risen sky high making pipes, railings and even boilers an irresistible target to thieves. Chloë Stothart finds out how one housing association is tackling the growing problem of metal theft