Tuesday, 23 September 2014

Housing association records day on Twitter

A housing association is posting an overview of every contact it has with tenants today on social media website Twitter.

Freebridge Community Housing is tweeting about every call, email, letter or visit it receives from tenants for a day, to give an insight into its work.

The association said the idea is to show the diversity of contact it has with tenants to the wider community, and tenants themselves.

You can follow the updates at: http://twitter.com/freebridge/twenty-four-hours-at-freebridge

Readers' comments (20)

  • Sidney Webb

    Read tweet about twittering officer
    Tweeted response
    Tenant responded to tweet
    Officer tweeted that tenant responded to response to tweet

    Damn, this is about as interesting and relevent as one of my posts!

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  • Melvin Bone

    I'm just glad its not L&Q or we'd see hourly calls from Kass twitted...

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  • I am sad that L&Q was not the first to do this. L&Q was one of the first to have a website with a tenants forum - but if was so full of complaints... and I was not the only one to complain...

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  • Well, another exercise to pull wool over residents' eyes.

    "Tenant came to collect keys..." How do we know if this is the first time this tenant came to collect the keys? What if it is the 5th time the tenant came because he came four times before and the keys were not ready?

    "Tenant called about the toilet, appointment fixed."
    How do we know if this appointment was fixed properly withing the time scale or not? What if it is the 4th time this tenant has fixed this appointment because the contractor did not turn up the previous four times?

    Is it unreasonbable to think that Freebridge seems keen to show they are being busy but keen to hide whether the services they provide are conducted properly?

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  • Sidney Webb

    I prefer the one from the tenant with mould up their back passage, or with the blocked toilet and nowhere to wash the children, but my humour has always been simple.

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  • Kass

    You'll have to think what you will but at it happens we didn't do this to a) show we were "being busy" or b) hide whether our services "are conducted properly".

    What we did do it for was to show both our tenants, and the wider community the diversity of contacts that we have with tenants on a normal working day.

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  • Simon Swanson | 19/11/2010 5:59 pm

    Okay you did this to show your tenants and the wider community the diversity of contacts...
    so your tenants were so curious about the diversity of your contacts they made you a direct request for this to be made public?... Or was it because you or your director felt your tenants and wider community had no clue about all the contacts you get?...

    But surely if you really want to empower your tenants and educate the wider community you would make sure at the same time to demonstrate and offer ways of how this can be achieved by the tenants?...

    Are you going to publish some time in future for each entry a response of tenants on whether each of the contacts ended up with any satisfactory outcome?

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  • Kass

    As I said we did it to show both our tenants, and the wider community the diversity of contacts that we have with tenants on a normal working day.

    What we'll do with the data we collected I don't know as we only finished with this a few hours ago, but thanks for your interest.

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  • Chris

    Simon - you do not know what you intend to do with the data as you've only just finished collecting it! So there was no planning, no value for money objective, no improvement objective?
    When a public body grabs at the latest gimmick as a good idea without first evaluating or planning it often leads to waste and embarrasment - just ask Mr Pickles for example.
    It's a shame you've been so honest in you answering of Kass - or that Kass has been so clever inexposing the truth - otherwise the meaningless publicity stunt would have seemed a forward thinking use of new technology.

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  • Christopher

    We did of course plan, and given the negligble cost involved felt the opportunity to show both our tenants and the wider community the diversity of contacts that we have with tenants on a normal working day was in itself a worthwhile objective.

    We'll now evaluate what we've done and plan further, because whilst we had some plans for the data sometimes additional ideas aren't determined until after the dust has settled.

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