Home secretary rallies to Hossack’s defence

CIH head rejects Shapps' attack on social housing

The outgoing president of the Chartered Institute of Housing has added her voice to those criticising Grant Shapps for attacking the social housing profession.

Chief Executives and their seven deadly sins

Solicitor wins legal aid review in battle to save resident wardens

A solicitor campaigning to keep resident wardens in sheltered housing schemes has won the right to appeal a decision to deny her firm legal aid funding.

Older people told to run own services

Groups of vulnerable older people should take over the running of their sheltered housing schemes if they don’t want their resident wardens axed, according to the decentralisation minister.

MPs’ pledges

A year is a long time in politics. Twelve months ago this group of MPs pledged to do their bit for the housing sector, but have they delivered? Lucinda Dunseath finds out

Along for the ride

Contractor Kier offers customers the chance to shadow a maintenance worker for a day. Here, Sheffield Homes tenant Yvonne Collins, 71, explains how the scheme is improving tenants’ understanding of repairs and their satisfaction with the service

Decisive response

Two cases show that courts will act robustly if tenants abuse the litigation process, says Jane Plant

No magic solution

Proposals to make it easier to evict anti-social tenants are unlikely to work, says Angela Jack, barrister at Five Paper

Protecting your reputation

How should employers address the threats posed by social networking sites? Lawyer Siobhan Fitzgerald explains

The repairs rule book

Contractor Forrest launched a code of conduct for its repairs and maintenance workers last summer, improving customer satisfaction as a result. Here Sally-Ann Smith explains how it works