Friday, 25 May 2012

Ombudsman sees 43% rise in complaints

16/07/2010 | By Isabel Hardman

The number of tenants complaining about the services provided by housing associations has soared by 43 per cent in the past year, the housing ombudsman has revealed.

SIGN IN TO ACCESS THIS CONTENT

You've reached your monthly limit for unrestricted access to Inside Housing content. To get free unrestricted access simply sign in below, or register your details.

Sign In

If you are already registered sign in for unrestricted access to alll the content on the site.

Related

Articles

  • Ombudsman concerned by direct complaint ban

    09/09/2011

    The housing ombudsman has admitted he is worried by government plans to bar tenants from complaining to him directly.

  • A new offer

    5 September 2011

    Housing ombudsman Mike Biles sets out how the Localism Bill will affect the way his organisation supports tenants

  • United front

    12/08/2011

    Local authorities must recognise that homelessness is an issue for the whole council if they are to avoid complaints

  • New chair for G15 housing group

    17 June 2011

    The G15 group of housing associations will have a new chair at the beginning of July.

  • Direct response

    18 July 2011

    Changes to the way tenants make complaints to the housing ombudsman feature prominently in our first weekly Tenancy management bulletin.

Resources

  • The big freeze

    16/09/2011

    Kicking off our chief executive salaries special, Inside Housing’s annual survey reveals the economic downturn has put most pay on ice. Lydia Stockdale reports

  • Close inspection

    19 March 2012

    Tenant panels are set to play a key role in the regulation of the social housing sector. As tenant groups launch documents outlining their make up, Nic Bliss examines the challenges facing the new bodies.

  • The shortlist

    10/06/2011

    Emily Rogers visits the council that is replacing allocation forms with face-to-face meetings to vet prospective tenants

  • Get some expert advice

    10/06/2011

    Every week Inside Housing’s Need to Know section brings you best practice advice and information on the subjects most concerning you. Free with today’s magazine is the first ever Need to Know supplement. Here our Ask the Experts panel answer some of the key questions it raises

  • Cheated out of their savings

    02/03/2012

    Abusive financial practices targeting the elderly are on the rise, but so are measures to protect vulnerable housing association residents. Alex Turner reports

Latest Jobs

  • Independent Shadow Challenge Board Members Wanted

    Shropshire Council has set up a panel of tenants, local councillors and independent members to oversee the running of Landlord ...

    Closing: 2012-06-20 00:00:00

  • Board Members

    Manningham Housing Association provides good quality homes for the diverse communities of Bradford and Keighley. Working closely with our tenants, ...

    n/a

    Closing: 2012-05-25 00:00:00

  • DIRECTOR OF HOUSING MANAGEMENT

    You will demonstrate strong leadership to motivate and develop a team of housing professionals to deliver housing services in an ...

    £ 50,618 - £ 66,544 p.a. depending on experience + car allowance + benefits

    Closing: 2012-06-11 00:00:00

  • Voluntary Board Members

    Teachers' Housing Association is a charitable housing association providing general needs and sheltered housing for people in need particularly those ...

    n/a

    Closing: 2012-05-31 00:00:00

  • Board Members

    Habinteg has a strong reputation as an expert in housing and disability. We are looking for skilled, strategic and enthusiastic ...

    £3000

    Closing: 2012-05-25 00:00:00

Most popular

Most commented

Most emailed