Residents sent incorrect annual rent notices after new £1m system rolled out
Accent in costly IT error
A housing association could lose tens of thousands of pounds in rental income as a result of problems with a £1 million IT project.
Accent Housing Group, which manages 19,000 homes, has recently completed the replacement of eight IT systems with a system called Active-H, provided by MIS Active Management Systems. However the group has suffered from problems with the drawing up and printing of rent notices.
Fourteen residents were sent incorrect annual rent notices, which are legally binding, while a further 27 were identified before they were dispatched (see box: In numbers). The association also admitted that a ‘greater number
of residents’ have had a delay in receiving notices of rent increases.
A spokesperson for Accent said: ‘These residents have not been sent incorrect rent notices, but the notices have been delayed in going out, which means we may experience some loss of income.’
A source close to the organisation said around 1,000 tenants had been affected and the group had lost around £100,000 to date. He said: ‘They are losing money because they cannot increase the rents.’
The Accent spokesperson said the losses were not expected to be on that scale, but did not provide an alternative estimate. She said the errors were due to ‘teething problems’, which have now been resolved.
She added: ‘Overall implementation [of Active-H] has been very successful. It will significantly improve the services we deliver to our residents. Longer term, the system will produce annual efficiency savings of at least £200,000.’
MIS Active Management Systems declined to comment.
homes managed by Accent Housing Group
tenants affected by problems with the new IT system
residents sent incorrect annual rent notices
amount system is designed to save annually