Tuesday, 16 September 2014

Calls to social landlord surge 35% since welfare reform

A housing association has recorded an upsurge in the number of calls to its customer call centre since welfare changes came into effect this year.

Bedfordshire Pilgrims Housing Association, which manages more than 16,000-homes, said it received 57,000 calls from 1 April to 31 October this year, up 15,000 on the same period last year – a 35 per cent increase.

The bedroom tax, under which tenants of working age deemed to have spare rooms have their benefit cut and the scrapping of council tax benefit both came into effect on 1 April. Council tax benefit has been replaced by locally administered schemes with an average 10 per cent cut. In addition, there has also been a £26,000-a-year benefit cap rolled out across the country in recent weeks.

Adam Gould, head of customer contact at BPHA, said: ‘We know that families are struggling but our team is here to help those most in need, especially those impacted by changes to benefits.’

Readers' comments (6)

  • 35% on 15,000 = 20,250. Or was it three and a half times 15,000?

    Unsuitable or offensive? Report this comment

  • Joe Halewood

    What is the increase in calls from landlords to tenants due to the welfare reforms?

    Or are the only activities and increase in letters and visits?

    Unsuitable or offensive? Report this comment

  • How many tenants do they have?

    Unsuitable or offensive? Report this comment

  • Rosa Hooses

    42000 increased by 15000 to 57000 = 35% increase

    Unsuitable or offensive? Report this comment

  • article corrected

    Unsuitable or offensive? Report this comment

  • But are you helping when eviction is the forced option turning s family in s home to homeless just to balance accountx. When you have nowhere for them to move. This is destroying people whole families are suffering terribly old people terrified to turn heat on because tje house is huge two years or more wait for a flat or bungalow. There are no positives to this tax.

    Unsuitable or offensive? Report this comment

Have your say

You must sign in to make a comment

sign in register

Related

Articles

  • Enough’s enough

    18/10/2013

    Figures released by the Trussell Trust this week shame us all - and provide yet more reason to despair over the impact of the government’s welfare reforms.

  • Into the red

    08/11/2013

    Inside Housing launched its welfare reform focus group to chart the impact of the government’s welfare reforms on social landlords and their tenants in April. Seven months on, Lydia Stockdale finds the vast majority of tenants hit by the bedroom tax are in arrears

  • Digital revolution

    27/09/2013

    Welfare reform has placed a heavy burden on social landlords’ resources but results from an exclusive new survey reveal that many organisations are turning to technology to lighten the load. Jess McCabe reports

  • Learning curve

    17/04/2014

    A year on from the introduction of the bedroom tax, Jess McCabe catches up with Inside Housing’s welfare reform focus group to find out if dealing with the impact of the changes has become child’s play or if it’s still requiring baby steps

  • Bedroom tax tenants hit by rising rent arrears

    25/10/2013

    Rent arrears for council tenants hit by the bedroom tax have shot up at an ‘alarming rate’.

Resources

  • Downsizing with the bedroom tax

    17 July 2014

    The price for underoccupying a home is high for many vulnerable people. Jess McCabe visits Stoke-on-Trent to find out how landlords are attempting to help

  • Getting connected

    10/01/2014

    Student@Home has discovered the mutual benefits of one-to-one IT training for social tenants. Kate Youde investigates

  • Mind over matter

    09/05/2014

    A Merseyside landlord is training its staff to become mental health first aiders to help them support both colleagues and tenants, as Helen Clifton reports

  • Express yourself

    06/12/2013

    A research study in Merseyside aims to prove that artistic therapy can help people with Alzheimer’s and their families cope better with the disease. Ciara Leeming investigates

  • Staying power

    04/10/2013

    By providing a range of services from discounted furniture to advice on everything from welfare to energy, one social enterprise is enabling tenants to avoid debt and stay in their home for longer. Louise Hunt reports.

IH Subscription