Friday, 06 May 2016

Calls to social landlord surge 35% since welfare reform

A housing association has recorded an upsurge in the number of calls to its customer call centre since welfare changes came into effect this year.

Bedfordshire Pilgrims Housing Association, which manages more than 16,000-homes, said it received 57,000 calls from 1 April to 31 October this year, up 15,000 on the same period last year – a 35 per cent increase.

The bedroom tax, under which tenants of working age deemed to have spare rooms have their benefit cut and the scrapping of council tax benefit both came into effect on 1 April. Council tax benefit has been replaced by locally administered schemes with an average 10 per cent cut. In addition, there has also been a £26,000-a-year benefit cap rolled out across the country in recent weeks.

Adam Gould, head of customer contact at BPHA, said: ‘We know that families are struggling but our team is here to help those most in need, especially those impacted by changes to benefits.’

Readers' comments (6)

Comments are only open to subscribers of Inside Housing

Already a subscriber?

If you’re already a subscriber to Inside Housing, your subscription may not be linked to your online account. You can link your subscription from within the My Account section of the website and clicking on Link My Account.

Not yet a subscriber?

If you don't yet subscribe to Inside Housing, please visit our subscription page to view our various subscription packages.

Have your say

You must sign in to make a comment

sign in register

Newsletter Sign-up



  • LGA calls for rogue landlord database

    14 December 2015

    The Local Government Association (LGA) has called for a nationwide database of landlords covering all housing-related convictions, to help councils crack down on “serial rogue operators” in the private sector.

  • Lowest percentage of debt from bonds since 2011

    2 December 2015

    Housing associations raised less through bonds and private placements this summer than any period for four years, as political uncertainty forced a retreat from the capital markets.

  • Welfare reform Genisys

    10 July 2015

    The ‘”Chancellator’s” tax on children’ will hit ethnic minorities worse, says Derek Long

  • Government urged to improve welfare reform strategy

    29 May 2015

    Sweeping reforms to the benefit system have been hindered by failures to anticipate problems and over-reliance on assumptions, the government’s spending watchdog has said.

  • Northern Ireland welfare reform bill voted down

    27 May 2015

    Welfare reform legislation has been voted down in Northern Ireland, raising fears that a full package of benefit cuts could be introduced directly by the Westminster government.

IH Subscription