Thursday, 02 October 2014

Calls to social landlord surge 35% since welfare reform

A housing association has recorded an upsurge in the number of calls to its customer call centre since welfare changes came into effect this year.

Bedfordshire Pilgrims Housing Association, which manages more than 16,000-homes, said it received 57,000 calls from 1 April to 31 October this year, up 15,000 on the same period last year – a 35 per cent increase.

The bedroom tax, under which tenants of working age deemed to have spare rooms have their benefit cut and the scrapping of council tax benefit both came into effect on 1 April. Council tax benefit has been replaced by locally administered schemes with an average 10 per cent cut. In addition, there has also been a £26,000-a-year benefit cap rolled out across the country in recent weeks.

Adam Gould, head of customer contact at BPHA, said: ‘We know that families are struggling but our team is here to help those most in need, especially those impacted by changes to benefits.’

Readers' comments (6)

  • 35% on 15,000 = 20,250. Or was it three and a half times 15,000?

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  • Joe Halewood

    What is the increase in calls from landlords to tenants due to the welfare reforms?

    Or are the only activities and increase in letters and visits?

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  • How many tenants do they have?

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  • Rosa Hooses

    42000 increased by 15000 to 57000 = 35% increase

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  • article corrected

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  • But are you helping when eviction is the forced option turning s family in s home to homeless just to balance accountx. When you have nowhere for them to move. This is destroying people whole families are suffering terribly old people terrified to turn heat on because tje house is huge two years or more wait for a flat or bungalow. There are no positives to this tax.

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