Ombudsman reports surge in care complaints
Complaints about council adult social care departments have risen 24 per cent in the last year, according to the Local Government Ombudsman.
The organisation, which regulates a range of public bodies including local authorities and adult social care providers, saw complaints and enquiries about care shoot up in 2011/12.
Jane Martin, chair of the ombudsman, said: ‘It is difficult to attribute this increase to any particular factor but our work with adult social care providers and relevant interest groups to raise awareness of our extended jurisdiction may have had an impact.’
Complaints about housing and planning fell over the year.
According to its annual report, the LGO dealt with a case where a disabled man had to wait 18 months for a walk-in shower to be installed. The ombudsman recommended that the council review its arrangements with registered social landlords for processing disabled facilities grants.
In 2011/12 the LGO decided 11,229 complaints and provided redress for over a quarter of cases – those where maladministration or service failure was found to have resulted in injustice.
Details of all councils’ performance are published on the ombudsman’s website.