Tenants respond to resident engagement rewards

Another piece of junk?

Tenant satisfaction surveys are no longer compulsory. So were they a waste of paper or a vital way to measure landlords’ performance, asks Emily Rogers

Housing leapfrog

Controversial new allocations policies which prioritise applicants in work are gaining momentum among councils. Emily Rogers kicks off our residents special issue with a look at why working tenants are being allowed to jump up the housing waiting list.

Security breach (part 2)

Forward thinking

This year’s UK Housing Review by the Chartered Institute of Housing takes a look at how coalition government policies are affecting housing trends. Here, Hal Pawson, Steve Wilcox and John Perry give the lowdown on the report

Homelessness charity warns 'worst is yet to come'

Homelessness could rise even higher as the economic downturn continues and the governments cuts to benefit bite, new research has said.

A problem shared

Sharing views on retrofit with a group of landlords across Europe has been invaluable, says Richard Baines

Not a sticking plaster

Efforts to tackle anti-social behaviour can seem like fire fighting. It’s expensive to take a more comprehensive and long-term approach by working with a single family to get to the root of their problems. But, as Tony Powell, executive director of neighbourhoods at New Charter Housing Trust, explains, the effect can be transformative.

Welcome flexibility

Two landlords have been named top employers for working families. Lydia Stockdale talks to one about how flexible time-keeping benefits managers and employees alike

Hands-on approach

A new breed of customer-focused housing officers is giving tenants a lot more satisfaction. Emily Rogers meets one of them

Pie in the sky?

Is cloud computing a ray of light or a gathering storm? Alison Deighton, data protection expert at law firm TLT, takes up the case