Tenants' maintenance scheme a success
One of the first housing associations to trial a ‘cash-back’ scheme to reward tenants who do their own maintenance has recorded a 72 per cent reduction in repairs.
Bromford launched its ‘home rewards club’ in November for 130 customers. Since then, it has seen a 42 per cent reduction in customer contact and 22 per cent in central overheads.
It allows tenants to choose either a repairs element – where people carry out day-to-day repairs - or a housing management element where tenants deal with their own neighbourhood issues.
For doing their own repairs, customers can be rewarded in to the value of £300 each year, and the housing management brings a reimbursement of £200 each year.
Bromford has also found a 16 per cent reduction in anti-social behaviour and 13 per cent on reduction in emergency repairs reported.
Darrin Gamble, head of neighbourhoods, said: ‘The majority of our customers who have signed up to the ‘home rewards club’ have wanted both elements so will be entitled to claim £500 by the end of the year. It’s a win-win situation as it means that customers who have the ability and desire to do more in their homes can do so and we can pass on to them the savings that we would normally spend on repairs and contractors.’
Savings are made through reduced repair costs, reduced void costs, less customer recharges, less arrears and a reduction in administration.
The organisations hope to roll the scheme out across their businesses in 2013.