I agree with Jack, how can you ask for advice, but not state what service is not being delivered. You wouldn't go to a lawyer and say: i have a problem..." and then expect him to guess what it is.
He isn't asking for much, simply tell him what service is not being deliveered and someone may be able to offer you advice.
"the facts" haven't been stated, the facts would be specific. It is impossible to give advice on such a broad area as "services" and to provide negative feedback when he is obviously trying to offer assistance is naive and rather ungreatful.