Anon @ 9-37pm yesterday
I am really glad that my housing officer is not as bad as you seem to be -- I said what 1'd do to seek advice if the tenant wasn't getting advice from the housing officer.
It could have been that the tenant could choose to lodge complaints but I suggested that s/he might want to take a different rout in seeking advice from some people who may be able to point her/him in the right direction.
If I wanted to be a housing officer I would have taken that path but I don't see myself as taking on the role of "God" or looking down on tenants like some posters appear to be doing.
Your use of the words "these people" certainly demonstrates a mind set that does not come across as being tenant-friendly.
I am entitled to my opinion AND how the heck do YOU know what the tenant's issues are because the tree problem was a "for example" and this indicates that there are other issues which may not be 'minor' issues but I would certainly not be judgemental and would seek to get to the bottom of things -- but then, I'm not a housing officer with an attitude.
Many housiing officers come on here and slag off tenants (or "these people" as you call call them) -- and that, I am sure, is the exception rather than the rule. I am pleased to say that my experience of my housing officers has ALWAYS been positive and if they were typical of the 'industry' then the tenants' world would be a better place.
I am more thsan aware that there are some tenants who, no matter what, will never be satisfied, indeed I experience this on an almost daily basis, but "these people", as you refer to them as, need to be treated properly and not attacked -- after all, they may have support issues but I wouldn't expect judgemental housing officers to even consider this.
I don't go in for the demonisation of housing professionals but you are welcome to demonise/attack me because I am not a shrinking violet of a tenant that you may be used to dealing with.
You, like me are entitled to your opinion and I reply to your attack on me noting that you have not offered the 'frustrated tenant' any advice.