LOL @ "So you've been in the game all of 5 minutes and already want to be a Housing Manager?"
My organisation doesn't use the term "housing officer" or "housing manager", but that is my job role - a housing manager.
I'm fine dealing with people or situations. My requirements for training are in the details really. Housing policies, laws etc; what different types of tenancies actually mean in technical and legal terms and what laws and procedures can be applied to them. Housing strategies and people's rights etc as well. In most situations I know exactly what should be done but I need to know how I go about doing it.
Dealing with people is not a problem, I have plenty of very relevant life and career experience. I also sense the "vibe" that this is very much a training "on the job" kind of career. I've (thankfully) fitted in nicely so far - but I think that a training program is something many organisations should consider, not as a formal qualification but as an induction program particular to that role. I don't feel that it must be learnt solely "on the job".
While it is good to gain experience on the hoof, I don't think it would be that difficult to construct a "training program" for new housing officers/managers; but the benefits would be worth it. Even as simple as sitting down and saying you can do this but you can't do that, this means this and that means that etc. In this situation do this, you get the idea.