Tenant Incentive Schemes are really useful in rewarding the tenants that comply with their tenancies and save the landlord money in managing their tenancies - such schemes create ownership and a team approach between the tenants and the landlord that focus attention on the positives and help make a real difference to the neighbourhoods served. The best scheme I have come across is the Gold Service initiative at Irwell Valley HA and they don't use discount cards as they didn't prove to be as popular with residents as other incentives such as quicker repairs service etc. We have introduced discount cards at SLH and I have been disappointed by them, so we will rethink what we do next when they are up for renewal at the end of the contract. The best people to ask are you tenants - ask them what is important to them, what they would find useful and help them to be productive tenants - discount cards may be a quick fix and demonstrate a reward for loyalty, but it might not be what your people want, so ask them and go and look at Irwell Valley as that may help your decision. Good luck - its great to see landlords wanting to reward the good tenants rather than just concentrate their activities on the bad.