Dear Ms Quigley
> Please see the e-mail received from Mr Ingmar Costello - Lambeth Living
> Ltd, pasted below,
> in response to the question you raised regarding rent refunds.
> Yours sincerely
> Susan Berto
> Caseworker to:
> Cllr Steve Reed, Leader of the Council
> Cllr Lib Peck, Cabinet Member for Housing & Regeneration
> Cllr Paul McGlone, Cabinet Member for Children & Young People
> Cllr Lorna Campbell, Cabinet Member for Health & Wellbeing
> Cllr John Kazantzis, Cabinet Member for Employment & Enterprise
> Leader's Office
> Room 122, Town Hall
> SW2 1RW
> Making a difference
> website: www.lambeth.gov.uk
> Other useful web- addresses
> From: Castillo,Ingemar
> Sent: 06 November 2009 14:06
> To: Peck,Lib Cllr; Packer,David
> Cc: Lambeth Living Feedback
> Subject: RE: Sarah Quigley : When will Lambeth pay their tenants the
> rent reduction?
> Dear Cllr Peck,
> Thank you for your enquiry. The policy is that refunds will only be
> given to tenants who have credit balances which are greater than or
> equal to twice the current net weekly rent.
> I trust the above answers your query, but should you require any further
> information, please do not hesitate to contact me.
> Ingemar Castillo
> Interim Head of Income & Revenue
> Lambeth Living Ltd
> Central Income Team
> Website: www.lambethliving.org.uk
> 283 - 291 Wandsworth Road
> LONDON SW8 2 ND
> Housing for a better life
> -----Original Message-----
> From: email@example.com [mailto:firstname.lastname@example.org]
> Sent: 27 October 2009 09:53
> To: Reed,Steve Cllr
> Cc: Peck,Lib Cllr
> Subject: RE: When will Lambeth pay their tenants the rent reduction?
> To Steve Reed,
> As I said in my previous email to your colleague Lib Peck(copied below)
> , the letter I received was poorly written and you have quoted a part of
> the so called "useful information" which illustrates my criticism
> "The council's policy is that refunds will only be given to those
> tenants who are not in arrears and the credit on the account amounts to
> more than two weeks"
> Please clarify this statement- Do you mean the amount owed to the tenant
> is greater than twice the total of two weeks of their new (&
> pathetically) reduced rent.
> And that if it is less than this you will not pay the money owed, if so
> the glossy letter I received from Lib Peck in July 2009 contains a false
> promise." I would ask you to be patient as the change will not be seen
> in your rent statement until September 2009 at the earliest, but will be
> fully backdated to April 2009 . As a result weekly charges will be
> reduced and a lump sum adjustment to your rent account will be made."
> For some of your tenants, the fact that they may be in arrears is due to
> this enormous rent increase (two years running) that has been inflicted
> on them by your administration.
> So, as I understand it, they are to be further penalised arbitrarily, by
> these ridiculous calculations as is anyone who is unfortunate enough not
> to fulfill the bizarre requirements,(over which they have no control)set
> by your administration.
> Surely I must be mistaken in my understanding of this point (7. Useful
> Information). If,however I am not, I would be very interested in how
> this came to be, why the council think they can get away with making
> such an outrageous decision and just exactly how many people actually do
> meet the criteria, after the percentages, arrears and doubling of rent
> is applied- I'm guessing not many, I'm guessing a much smaller number
> than those who don't.
> The tone of this issue & the way it is being handled speaks volumes as
> to how council tenants are viewed by your offices.
> I trust this, and my previous emails leaves you in no doubt as to how
> this tenant views the councillors responsible.
> Yours Sincerely
> Sarah Quigley