michael barratt | 16/06/2010 4:39 pm
I didn't realise that providing a property to live in was in any way similar to the horse and cart.
Standards are dumb and lazy management. It is what the Audit Commission and the last government have been pushing for the last decade. It didn't work and cost a fortune. Better still to have the resident involved in the void process and saying what matters to then instead of having massive waste driven in by doing lots of things that people don't necessarily want.
Standards actually make services worse and increase waste.