Even those residents who win their cases with the Ombudmsan are extremely unsatisfed, because instead of redress all the Ombudsman does is "recommends" the Housing Ass not to do the same mistake or wrong doing again.
So a tenant has wasted maybe a full year or even more in distressing sistuation going through complaingt procedure and then the Ombudsman and that's all s/he gets.
A set of recommendation for the landlord but no or very little finanancial compensation.
and if residents who win their cases are unsatsifed how do you think those who lose their cases feel?
Which resident is so crazy to even try this system or even go through it a second time?
and because residents are put off by all this, HAs claim their complaints are being resolved!
Well, if all these complaints were resolved in a fair way how do the Ombudsman and the HAs explain so much dissatisfaction amongst residents then?
HAs and Ombudsman can go doing this crazy way of making it look on paper residents are satisfied, but believe me sooner or later this whole cover up will explode and God knows what the consequences will be.
the ombudmsan is not there to deliver either justice nor redress to aggrieved residents. Therefore Residents should forget the Ombudsman and demand for a return of FREE LEGAL AID. With free legal aid if a resident has a dispute the HA fails repeteadly to solve just takes the HA to court and ask for damages.
How come if you are in arrears the landlord can take you to court and get you evicted for breach of tenancy, but if the landlord breaches the tenancy there is no legal aid for you to take the HA to court. How can that be just?
Only Free Legal Aid for housing issues will deliver a protection to residents, that's why they abolished it and put the Ombudsman in its place.