Anonymous | 03/08/2010 10:22 am
"The HOS is the best independent reviewer tenants have at this time until the Government make up their minds! And Stage 3 panels ARE independent and NOT just loyal to their HA. This is about high expectations by residents, not about HA failings."
Yet another example of the social landlords atittude, about the customers expecting too much, or being too stupid to understand the (very complicated) complaint procedures, in other words, isthe customers to blame for even thinking of complaining.
And to say the STAGE 3 (more like stage 4 or 6 or even 12 with complaints thrown back to precedding stages rather than onto the next one) is INDEPENDENT is total rubbish fooling nobody.
It is made up of members of the organisation one is complaining against, so how independent is that?
When I complained aqgainst London and Quadrant the Panel members were made up by people like David Montague, current CEO.