"The HOS is the best independent reviewer tenants have at this time until the Government make up their minds!
Says who? Ask folk who have actually used the service. HOS are very inventive in finding ways to cover up bad practice by landlords. The % of cases upheld is in single figures. So 90% + of tenants were wrong ?? Utter rubbish. Let's hope Mr Schapps gives us an honest service to replace this farce.