I found the programme quite interesting but of course some viewers are going to think that all tenants are like that. On the other hand we do have to deal with people like that and it's good to see those outside of housing being able to see what some tenants are like.
On a practical note thought I have to ask what on earth New Charter thought they were doing with them? That's not how they work (or in this case don't). It's a million miles away from the way they were introduced in Islington where they actually attempted to deal with the behaviour rather than being used as just a stepping stone in the process as they were in the programme.
I know that TV distorts things but they were conducted in the home (wrong) and the only agency involved was the housing officer (wrong). If you're going to use ABCs then at least do it properly so that they have a chance of changing behaviour.
With regard to Bill and Elsie I suspect they filmed a lot of couples who didn't get what they wanted but used this one because they did.