Portsmouth city council, along with its suppliers, deliver a housing repairs service on the day and at the time tenants want, and they do so as half the orginal repair cost. It shows Mr Tickell's dichotomy between 'service' and economics' to be false, good service is cheaper. When Owen Buckwell began his journey, he learned how adherence to targets and other requirements of KLOEs were the cause of poor service and thus resident disatisfaction, illustrating how wrong Gwneth Taylor is to belive that inspection ensured improvements for residents; residents ARE suffering because of the inspection regime. Roy Irwin saw early examples of this work when he sat on the committee to review Vanguard's innovative method back in the days of the ODPM. But what did Roy do? Nothing. Roy is a nice man but was stymied by his system.
The inspection regime fostered compliance, not improvement, and compliance with bad ideas to boot (I wrote a whole book about that).
We should rejoice that the regime is over and help our politicians develop a regulatory regime that is based on prevention, not inspection. That's the prerequisite for fostering innovation.