I agree that UC is deeply flawed, both conceptually and in how it is proposed to be delivered: online claims (access to computers, paperwork?!, incorrect information, system failure etc. etc.); monthly payments in arrears (rent is calculated weekly, fortnightly, 4 weekly - so it will never balance, or at best once a year; arrears will spiral as each missed payment = a month; people left with nothing to live on as crisis loans are also being abolished - unless your friendly council can/is prepared to help out); lack of continuity in processing claims caused by remote processing by DWP in a barn in Warrington (your local council HB team suddenly seems uber-friendly and efficient by comparison; what chance ever getting to speak to the same person twice?) and so on. But Joe, your maths is way out. Your 13,700 claims per day is based on 5m claims divided by 365. There are, give or take, 226 working days in most people's working year, which means they will have to process 22,124 claims per day (my calculator cost £5 so it's better than your £2 job). But this is just the number of current HB claims; how many people will actually be claiming UC and how often will claims be reassessed? How many staff are DWP planning to employ in Warrington, and how many claims will they be expected to process every day? It makes my head hurt just thinking about it. But what is really tragic in all of this is how many people are going to get hurt, thrown into abject poverty and subjected to unbelievable stress. And it's not surpising that landlords are obsessing about getting the rent in; not getting the rent in means not being able to provide services for tenants, and in the worst cases could threaten the very viability of some providers. This is a disaster unfolding before our very eyes; is it too much to hope that another U-turn could be on the cards? Silly me! This is the government that passed the NHS Reform Act in the face of opposition from practically the whole of the medical profession. We're doomed!