Friday, 19 December 2014

The Regulatory again putting Customer on the back burned

Posted in: Need to Know | Ask the Experts

17/03/2012 10:55 am

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17/03/2012 10:56 am

sorry spelling mistake should read BURNER

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17/03/2012 11:58 am

Benchmarking Dashboard

Suppose to be the Ultimate Tenant Scrunity Tool.  WHAT IF TENANT NOT ALLOWED TO GET INVOLVED

The principal role in scrutinising landlord services and intervening where consumer standards are not met will fall to others – tenants’ panels, MPs and elected councillors.

Aside from the regulator’s backstop role in respect of consumer regulation, some of the consumer standards are changing. There will be more focus on local mechanisms to resolve complaints and disputes. The scope for new tenancy agreements needs to be reflected. There is a need for new requirements in respect of tenant mobility and the increased scope for tenant involvement in the repair and maintenance of their homes.

The regulator’s principal role will be the economic regulation of private registered providers. In large part there is continuity from the existing economic standards. The regulator will continue its commitment to the co-regulatory approach, emphasising that boards are responsible and accountable for meeting their organisation’s objectives and the regulator’s standards. And the regulator will retain its focus on the proper governance and financial viability of providers.

The regulator will also have an expanded role on value for money in private registered providers. In future, the regulator expects boards to have a clear view of their risk appetite and associated risk management strategies, an informed view of their cost base and the factors affecting it, a strategy for making best use of their assets, and a plan for improving VFM that has been developed in a transparent way with input from stakeholders. In due course the regulator’s findings on this will be reflected in regulatory judgements.

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19/03/2012 12:23 pm

I couldn't agree more

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