Friday, 25 May 2012

TSA to overhaul satisfaction data

16/04/2010 | By Isabel Hardman

The Tenant Services Authority is planning a radical shake-up of the way tenant satisfaction data is collected, because residents are so unhappy with the present system.

SIGN IN TO ACCESS THIS CONTENT

You've reached your monthly limit for unrestricted access to Inside Housing content. To get free unrestricted access simply sign in below, or register your details.

Sign In

If you are already registered sign in for unrestricted access to alll the content on the site.

Related

Articles

  • Another piece of junk?

    19/08/2011

    Tenant satisfaction surveys are no longer compulsory. So were they a waste of paper or a vital way to measure landlords’ performance, asks Emily Rogers

  • Faulty towers?

    15/07/2011

    A year ago two firefighters died in a blaze in a Southampton tower block. Nick Duxbury finds out if anything more could have been done to prevent their deaths.

  • Don’t believe the hype

    02/03/2012

    Negative headlines claiming rough sleeping is getting worse are unfair and don’t acknowledge all the good work being done by outreach teams, says Jeremy Swain

  • Landlords urged to pay £2m to fund new forum

    10/02/2012

    Tenants are set to push councils and housing associations to pay them up to £2 million to enable them to have a stronger voice on the national stage.

  • Tenants' home swap scheme launched

    27 October 2011

    A new nationwide scheme that will allow social housing tenants to swap homes to be closer to new jobs or their families has been launched.

Resources

  • Tooled up for success

    18/11/2011

    Social landlords could save thousands of pounds and boost tenant satisfaction by improving their repairs services. Here, Debbie Larner explains how a new campaign aims to help them do just that

  • The pursuit of happiness

    26/08/2011

    Ministers are investigating what makes people happy. Worryingly, says Alice Ross , housing doesn’t get a mention.

  • Play your cards right

    10/06/2011

    A new card game is helping older tenants rate their service

  • Solving the land puzzle

    09/09/2011

    If organisations share buildings the leftover sites can be pieced together for development, says Alan Stokes

  • The other side of the story

    04/11/2011

    Dale Farm has dominated the headlines in recent months. But as Alex Turner finds, there are plenty of examples of landlords and Travellers working together successfully

Latest Jobs

  • Independent Shadow Challenge Board Members Wanted

    Shropshire Council has set up a panel of tenants, local councillors and independent members to oversee the running of Landlord ...

    Closing: 2012-06-20 00:00:00

  • Board Members

    Manningham Housing Association provides good quality homes for the diverse communities of Bradford and Keighley. Working closely with our tenants, ...

    n/a

    Closing: 2012-05-25 00:00:00

  • DIRECTOR OF HOUSING MANAGEMENT

    You will demonstrate strong leadership to motivate and develop a team of housing professionals to deliver housing services in an ...

    £ 50,618 - £ 66,544 p.a. depending on experience + car allowance + benefits

    Closing: 2012-06-11 00:00:00

  • Voluntary Board Members

    Teachers' Housing Association is a charitable housing association providing general needs and sheltered housing for people in need particularly those ...

    n/a

    Closing: 2012-05-31 00:00:00

  • Board Members

    Habinteg has a strong reputation as an expert in housing and disability. We are looking for skilled, strategic and enthusiastic ...

    £3000

    Closing: 2012-05-25 00:00:00

Most popular

Most commented

Most emailed