Programme

2020 agenda

9.00 Opening address from the chair: How can cutting-edge CX really improve the lives of tenants, now and in the future?

9.15 Tenant voice: presentation and panel

10.30 Governance and regulation: presentation

11.00 Networking and refreshments

11.30 CX Culture: presentation

12.00: Digital tools for transformation: presentation

12.30: Networking and lunch

13.30: Breakout 1: Tenant voice

13.30: Breakout 2: CX culture

13.30: Breakout 3: Digital tools for transformation

14.30: Networking and refreshments

15.00: Breakout 1: Tenant voice

15.00: Breakout 2: CX culture

15.00: Breakout 3: Digital tools for transformation

16.15: Plenary

17.00 Conference close

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