Why attend
Please note this event has now passed and delegate tickets for 2020 are no longer available.
CX2020 is a great opportunity for, not just customer experience professionals, but others such as housing, operations, IT and board members to get up to speed on everything that is happening in terms of CX in social housing.
Many of the solutions are digitally-led and will require significant investment. Making the right decisions and having the information to do that is of paramount importance to our delegates. Cost is an issue, but being seen to be doing the right thing in terms of actually listening to and delivering the level of CX that residents want, is now essential. The conference will address the best ways to do this.
As a delegate you’ll have the opportunity to engage with sessions focussed across the key areas of tenant voice, CX culture, governance and regulation and digital tools for transformation;
- Bringing you up to date on cutting-edge customer segmentation methods to deliver deeper understanding of who your customer really are
- Gaining insights into how detailed and accurate customer data can aid your customer support during the pandemic
- Improving your customers’ journey, across the organisation, at all touch points, through employee engagement
- Get up to date and ensure you comply with on all the latest activity at the Housing Ombudsman
- Showcasing new technology in action, demonstrating how the next generation of tools can finally simplify the customer journey
speakers listing
Sponsored by:
Testimonials
John Andrew
Executive director, finance - Silva Homes
"Excellent format, combining bite-size insights into a number of key topics from a wide range of speakers. Apps for Q&A and in-conference polling were used effectively by the chair."
Rory Mulholland
Housing Agency
"The Social Housing Finance Conference provided a fantastic learning opportunity on how the leading social housing associations are financing themselves and how this impacts their organisation."
Jitinder Takhar
Executive management team - Local Space
"This is one of the best value for money conferences I have attended with every session providing a useful insight at the very least and some being unmissable."
Dubravka Kokot
Abbyfield
"All Chief Executives and Directors of Housing Associations should attend this Conference!"
Richard Petty
Head of UK living, JLL
"Social Housing Finance Conference is always a key date in the conference calendar. It brings together a varied range of insightful speakers, and covers all the topics most relevant to our work in the sector, combined with a great audience of delegates. We wouldn't miss it!"