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Agenda: day 2

09:00 - 09:15 Registration

09:15 - 09:30 Chair welcome back highlights from day 1

09:30 - 10:30 Rebuilding housing technology

The acceleration of digitalisation has expanded the cyber-threat landscape, resulting in high-profile cyber-attacks targeting housing providers. During this session, the digital leader of a well-known council shares the technical detail of how the attack manifested, and how they responded to it. Delivered thought a lightning presentation case study, followed by an in-depth interview and audience Q&A, join this session to learn how to respond to cyber-attacks, the key risks to be aware of, and how they are using digital transformation to modernise their approach.




> Rob Miller, director of customer services & ICT, London Borough of Hackney

10:30 - 11:00 Break

11:00 - 12:30 Main stage - Housing and the climate emergency – Case studies

Councils across the UK are declaring a climate emergency. What are they doing to make their local areas carbon neutral? During this session learn how local councils are making use of retrofit programmes to support a carbon neutral environment. Delivered through a series of case studies, followed by a panel discussion of presenters.


Tackling the climate emergency through leadership and innovation




> William Swan, director energy house laboratories, school of science, engineering and environment, University of Salford




> Scott Butterfield, strategy, policy & research manager, Blackpool Council

11:00 - 11:25 Breakout room 1 - Fuel poverty: the dark side of digitalisation

As the industry charges forward in search of green solutions to achieve Carbon Net Zero targets, it is important to spend time considering the implications of options before jumping in. For households already in fuel poverty, will the implementation of technologies improve their conditions or worsen the situation?

11:00 - 11:45 Breakout room 2 - MMC: Engineering the homes of the future

What is the scale of opportunity that modern methods of construction and other emerging innovations represent? What contribution could they make to tacking the housing crisis?




> Bunmi Atta, director of construction, Optivo

11:30 - 11:55 Breakout room 1 - The role of people and technology in supporting a safer housing future

As we transition from the Hackitt review to building an overall safer future, a need for a radical culture shift has arisen. The introduction of BIM and digital twin technologies is a step in the right direction to achieving safer buildings, but how are our human assets reacting to these technologies and what is the impact on internal company culture?

12:00 - 12:25 Breakout room 1 - Beyond retrofit

What more can the sector do to support green recovery beyond retrofitting our housing stock? How can changes to IT systems, operating a greener fleet, and adopting more agile working strategies help to reduce our carbon footprint and support sustainability?

12:30 - 13:30 Lunch break

13:30 - 13:40 Main stage Contributing to the 2050 net-zero target



>Clive Betts MP, chair, Housing, Communities and Local Government Committee: Member of Parliament for Sheffield South East

13:30 - 14:10 Breakout room 1 - Bringing the people on our digital journey

With the implementation of new technology to help manage homes, there is a need to upskill residents – after all, if they do not know how to use the tech properly, it won’t be used at all. During this discussion we learn how housing associations and local authorities can collaborate and communicate with residents to truly experience the benefits of these new technologies. When is the right time to upskill and educate tenants? What are organisations doing, how are they doing it, and how can their tenants get involved?




> Stephanie Noyce, head of digital inclusion, Clarion Futures, part of Clarion Housing Group

> Steve Allcock, director of data and digital transformation, Johnnie Johnson Housing

13:30 - 15:00 Breakout room 2 - Collaboration lounge - Understanding opensource

One of the largest obstacles for collaboration in the sector is the use of proprietary software, which locks users into one company and does not allow them to grow or develop without purchasing add-ons from the vendor. Open-source technology offers a solution to this. This collaboration lounge provides an opportunity for all those interested in developing an industry wide technology, which all can benefit from, to come together and explore the opportunities of open source. The speaker will debunk the myths and ideas around open-source technology, in a very non-techy way which anyone can understand.




> Amanda Brock, chief executive officer, OpenUK

> Andrew Rafferty, executive director of technology and business improvement, Weaver Vale Housing Trust

13:45 - 14:25 Main stage Injecting innovation into customer service

Innovation is not about what you know – it is about what you do not know. Whilst it is good sense to focus on what customers need, the most innovative companies understand that customers cannot be expected to tell them what they want or need next. So, whilst housing is generally meeting the genuine needs of customers – by providing secure, safe homes, and delivering services on time, what else can we do to make the service better? How can the sector implement change by providing services that customers will look back on and wonder how they ever managed without them before? Expect a lively discussion.




> Kitty Hadaway, business development manager, Futr

> Ryan Heseltine, solutions architect, Ongo – North Lincolnshire Homes

14:15 - 14:45 Breakout room 1 - The role of innovation and collaboration in solving social issues

Discover practical examples of how the housing sector can use AI, data, innovation, and collaboration to solve important social issues across public services.

14:30 - 15:00 Main stage How digital innovation has impacted property sales and the development process

During this presentation, we hear how one of the leading housing groups in the Midlands and East of England, has used digital solutions to increase sales in lockdown, leading to increased efficiencies and visibility of live data.




> Marcus Keys, executive director of growth and development, Longhurst Group

15:00 - 15:30 Afternoon break

15:30 - 16:00 Hands up! Sharing lessons learned from failure on the journey to success

Everyone likes to talk about success, but when it comes to sharing failures, the norm is to shy away. Whilst the term is widely associated with the negative, failure provides an opportunity for growth – teaching valuable lessons that empower businesses to build back better. Join our panel in sharing your failures. They will kick off the session with a quick-fire round; telling us what happened, what they did to resolve it, and what they learned along the way. Then it is your turn - embrace the little things that have gone wrong and share them with the group.

16:00 - 16:30 Fail fast and recover

During this closing keynote an inspirational speaker will share how embracing a culture of fail fast and recover can improve not just your business operations but all aspects of life.

16:30 Chair closing remarks and end of conference

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