Tangible solutions to implement lasting, positive change for tenants and residents
During the Covid 19 pandemic, housing associations and local authorities have had to quickly adapt processes and services to meet the changing needs of residents. The need to digitally transform operations has accelerated overnight, bringing with it both challenges and immense opportunity for the sector to collaborate on the journey to deliver a digitally connected community. Throughout these challenging times we have recalibrated service delivery, working practices and customer experience to deliver better outcomes for our tenants and residents. With a further focus on delivering quality, healthy homes that are sustainable and safe for our communities.
Digital transformation could mean improved efficiency, responsive and powerful data insights and competitive advantage, meaning organisations who don’t make the shift early enough could struggle to demonstrate the same levels of performance as their more digitally-mature peers. The Inside Housing and Social Housing Digital Futures Summit will bring together experts from the social housing ecosystem to not only celebrate the pioneering achievements that are leading the sector towards a digitally enabled future, but also to recognise, understand and learn from stories that didn’t quite go to plan. Only by sharing and embracing ‘failure’ can the sector learn and develop, enabling local authorities and housing associations to take back control of their services and walk away from the conference with tangible solutions to implement lasting positive change.
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"The pandemic has forced us to rethink what we mean by workplace. The principle that work is something you do - and not somewhere you go - has never been more true. Digitalisation underpins this style of working, enabling us to get closer to our customers whilst working in an agile and flexible way."
Liz Haworth, group chief executive, Halton Housing
"The correct application of digital technology to business problems and services not only improves day-to-day working environments, but transforms them."
Sharon Hayes, director of technology services, Great Places Housing Group
"Whether through automation, simplification or facilitating opportunities for greater collaboration and technology are undoubtedly changing the way we live. But is that change always positive? We owe it to our colleagues and customers to ensure that great user experience is front - and - centre of what we do. After all, what use is a poorly designed digital or technological solution that makes things more complicated for people."
Simon Penny, customer researcher, Citizen Housing
"Only through continual experimentation can organisations deliver more for staff and customers, yet inherent in experimentation is failure. Organisations that create the conditions for failure also create a path to success."
Stefan Webb, place director, FutureGov